Experience

Radnor House School Twickenham

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• • Sep 2017 - Present

  I am responsible for all aspects of marketing and communications, admissions and events, including the creation and delivery of the Schools' marketing and communications strategy to ensure full pupil enrolment through a combination of internal and external marketing.I lead my team to ensure the provision of a comprehensive and high-quality admissions service to potential pupils and their families.

• • Jan 2013 - Aug 2017

  To support and promote children's learning throughout the school, ensure students and staff can effectively access and utilise the information provided in print and online. Designed, procured and implemented a suite of online learning resources to ensure equitable access to information to support the learning of all students across the various age groups.Established the environment to deliver the School's aim to 'instil a lifelong love of reading for all students' by implementing and managing a broad programme of activities. Show less



Kew Out of School Club (not for profit organisation)

• Richmond, Surrey

• Administration Manager

  • Jul 2010 - Dec 2012

  Solely manage and deliver all the administrative functions for this ‘not for profit’ organisation. Responsible for Payroll Administration with Online salary payments, Membership half termly Invoicing, Payment reconciliations & reminders, Banking & Expense Payments, Recruitment & Induction Processes and administration, Employee Administration. Instigated a review, designed and implemented changes to the end to end Recruitment Process: Rebranded the marketing content and advertisement, Implemented changes to the processes for interview, engagement, induction and administration, including the introduction of the online CRB application process. Rebranded and rationalised the approach to the marketing and administration of the Club Facilities and Holiday Schemes. Redesigned and rebranded all Administrative Forms, Templates and Spreadsheets Modernised the approach to banking and expense payments, and managed the introduction of Online expense payment and banking reconciliations. Designed and implemented a membership invoicing & reconciliation process. Initiated and delivered key changes to the employee Payroll process, from time capture to online salary payments. Researched and revised all club and legislative policies and implemented a process to disseminate to all relevant staff. Delivered a full audit of Employee Records & implemented changes to ensure data protection and employment law compliance. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• • Mar 2007 - Mar 2009

  Managed the Employment Standards and Reward Teams HR IT Project portfolio for Legislative projects: Statutory Holidays, Eligibility to Work in the UK, Maternity/Paternity, and Working Time Directives. Run the Business projects: Annual Salary Review, Bonus Payments, and Reward Statements, for 68,000 employees and Pensions Update.Established and led the delivery of HR Business Systems programme for delivery of System change from business case creation, to requirement gathering and documentation, system design sign-off, UAT, through to implementation for a Broad portfolio of projects.Designed and Implemented a Programme management process for HR Business System Changes - Project Plans, Documentation, Meeting & Communication process, Stakeholder engagement.Implemented a process for Post Implementation Reviews to ensure relevant changes were delivered for subsequent projects.Management of the Change Programme to identify and deliver key changes to ’HR Shared Service Centres’ activities and processes, to drive efficiency and effectiveness of the service provision, by review, evaluating and streamlining of HR Process and system utilisation, delivering savings of 274FTEIdentified the requirement and delivered a full review of the HR MI (Management Information) provision for M&S and created and led the delivery of the MI Vision for HRSSC with material changes to the production via advanced Excel programming, realising savings of up to 440 FTE.Designed created and implemented a strategic MI System with associated processes, (including senior stakeholder engagement and training) to deliver radical change to the Crisis Management Administration for Marks and Spencers.Management of UAT programme for HR Business system Change. Show less

• • Jan 2004 - Mar 2007

  Led the initiation and management of the requirements analysis, system development and implementation of a broad portfolio of HR IT projects including: Implementation of PeopleSoft, 8.2 HR Administration to 700+ Head Office and Retail users and PeopleSoft Online Recruitment, Working Time Directive Holiday Pay, Pay Review, Bonus and Pensions Changes.Executed a seamless implementation of PeopleSoft HR System rollout to all 119 Administrative Centres and Head Office Shared ServiceInitiated and delivered extensive strategic changes to the IT Change Management process to ensure Business requirements were met.Led the teams of 15 System Specialists, Implementors, Testers and Analysts to deliver the change for the implementation of HR System to M&S Head Office and StoresDirected a 15-strong team of trainers to create and deliver a training programme for over 700 delegates across Head Office and Retail personnel. Show less

• • Jun 2002 - Jan 2004

  Established and led a multi-disciplined group of 4 work streams with 25 direct reports, responsible for the provision of support services to a diverse customer base. Introduced Project Management processes to ensure teams delivered numerous and complex business critical projects such as Salary Review, Management Bonuses and MDR with project plans and critical paths for communication to key stakeholders and ensuring timely delivery.Created a 'One Team' environment to resolve the conflict between the four dysfunctional groups with a structure of regular communication and planning meetings.Set strategic direction for the teams to ensure all processes were efficient, up-to-date and relevant.Instigated and led HR Administration review to create and embed robust processes to deliver timely and accurate administration and Management Information to pay and contract manage 2,000+ Store Management with a payroll of over £40 million. Show less

• • Jun 2000 - Jun 2002

  "Responsible for the conversion of complex management information into a user-friendly format, delivered on time and accurately. Provision of Sales, Cost and Profit analysis with recommendations to support the management of stores within Kingston & Brooklands Retail Regions. To determine and communicate best practices for the use of all store systems and to up-skill store teams.”Devised, implemented and managed a Strategic Planning and Risk matrix Review process with a consistency of approach across all nine stores within the Kingston RegionDeveloped and delivered consistent, timely and accurate management information across the nine stores which enabling commercial teams to manage performance. Established and maintained service levels agreements for management information to meet customer requirements through a discussion and negotiation process with the commercial teams and accounting centre.Interrogated SAS to identify and produce key reports, highlighting relevant risks to support commercial teams. Managed the Operating Plan process for all stores, implementing and adhering to a critical path to ensure timely and accurate completion. Influenced and supported the commercial teams in the building of targets.Delivered Key projects as part of relevant H.O/Divisional Project Groups Show less

• • Dec 1998 - Jun 2000

  Responsible for the implementation of all new Store systems for the Year 2000 project (Y2K) rollout throughout the London Division (58 Stores). Identify develop and communicated best practices for store systems throughout the business to support store users. Consulted with stores and Head Office to identify future system requirements and influence policy.Delivered a successful rollout of new Y2K IT, including Pos 2000 Tills, Desktop workstations launching Email, and Microsoft Office packages to all 58 London Stores.Established a communication network of System Links across all stores and influenced all regions to appoint a dedicated Systems Supervisor. This format was marketed by Business systems IT team as a model for all divisions.Developed, trialled and delivered Best Practices for all new store systems in collaboration with store users; which were adopted across the business for all stores.Devised and established Training Needs Analysis for all store systems used in stores to up-skill their teams, this tool was then utilised by the Business Systems IT Team and Learning team to develop training courses for the Group.Designed and presented training workshops for GSM & SFAA to all Regions.Reviewed and signed off systems specification for the introduction of the Euro in Europe and UK to enable trading in Europe in 2002Reviewed and agreed to the Y2K contingency plans for the UK from store user perspective enabling an effective process and communication to stores Show less

• • Dec 1994 - Nov 1998

  Responsible for the Control & integrity of, all Financial activity at Store level, ensuring accurate and timely Management Information. Manage the development of 15 staff within the accounting centre and regional finance teams.Devised and presented Managing Risk workshops and created and implemented a Managing Risk program throughout the region.Developed and implemented a Monthly KPI production, analysis and review process for the South East region.Established and drove an AFM Theft and Loss action Group for the SE region, culminating in an Internal Theft and Loss presentation to the Divisional team with recommendations that were distributed across the division.Established an office team with a culture of ownership and empowerment through a series of team days, implementation of a weekly communication process and an intensive individual training program.Successfully managed the Company trial of Finance NVQ program Show less



Trust House Forte (Airport)

• Heathrow, London

• Financial Controller

  • Jun 1993 - Dec 1994

  Responsible to identify and implement change with a high street retail bias to the archaic duty-free environment with respect to management information, administrative and commercial activities. The control and management of all financial administrative activities, that controls the company’s assets liabilities and sales. Construction, analysis and presentation to the PLC board of P&L performance and identification of risks. Designed and implemented a management information system to establish, monitor and forecast Sales target, by retail outlet and within product category. Produced weekly, monthly and annual statistics and analysis. Established KPI process and managed monthly review meetings. Trained all commercial managers in statistical analysis. Established a process to monitor and evaluate Sales Promotion performance with analysis of Customer spends and penetration levels. Devised and implemented new cash control procedures for cash office and sales floor operations. Established an analysis system to monitor and control payroll Vs budget. Designed and implemented payroll administrative procedures. Show less



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Finance Manager

  • Nov 1982 - Jun 1993

  Responsible for the control and management of all financial administrative activities, that controls the store's assets liabilities and sales. Responsible for the control and management of all financial administrative activities, that controls the store's assets liabilities and sales.