Experience

Washington Wellness Center

• United States
• Medical Practices
• 1 - 100 Employee

• Office Admin

  • Apr 2021 - Present

  Washington, Illinois, United States



Scout & Cellar

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Independent Consultant

  • Jun 2020 - Present

  Peoria Heights, Illinois, United States



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Catering Services Coordinator - onsite at Deloitte

  • Oct 2016 - Sep 2020

  Peoria, Illinois Area



BTD Manufacturing

• United States
• Fabricated Metal Products
• 300 - 400 Employee

• HR Generalist

  • Mar 2016 - Oct 2016

  Washington, IL

• Executive HR Administrative Assistant

  • Oct 2013 - Mar 2016

  Washington, IL • Recruiting activities including reviewing applications, routing to appropriate individual/department • Conducting phone interviews, scheduling in-person interviews, administering testing for candidates • Monthly reporting of HR metrics • Updating electronic employee records as jobs/supervisors change • Unemployment and child support paperwork • Entering employee garnishments/tax levies • Filing of current, former and applicant paperwork • Helping employees with… Show more • Recruiting activities including reviewing applications, routing to appropriate individual/department • Conducting phone interviews, scheduling in-person interviews, administering testing for candidates • Monthly reporting of HR metrics • Updating electronic employee records as jobs/supervisors change • Unemployment and child support paperwork • Entering employee garnishments/tax levies • Filing of current, former and applicant paperwork • Helping employees with questions regarding pay, UltiPro (Payroll system) password resets, benefits, policies, procedures and anything else that may arise • Coordinating company events including lunches, blood drives and flu shot clinics • Conducting new hire and benefit orientation • Posts open positions, both externally and internally • Assists with company weekly newsletter • Coordinates travel arrangements • Updating documents and forms for increased efficiency • Create work instructions for HR processes • Submitting payroll changes as needed • Entering behavior based observations for the Safety Department • Assisting with weekly company newsletter • Reception duties • Other office duties as required

• Customer Service Representative

  • Nov 2011 - Oct 2013

  Washington, IL -Coordinates new customer information and credit approvals. -Maintains customer information and trade agreements. -Receives, processes, and verifies orders/forecasts from customers utilizing the Company’s information system and customers’ purchase orders provided by fax, mail and electronic means. Once complete advises customers on order status and responds to concerns and/or complaints. -Coordinates with Scheduling and Shipping on all issues regarding “hot” parts for same day delivery… Show more -Coordinates new customer information and credit approvals. -Maintains customer information and trade agreements. -Receives, processes, and verifies orders/forecasts from customers utilizing the Company’s information system and customers’ purchase orders provided by fax, mail and electronic means. Once complete advises customers on order status and responds to concerns and/or complaints. -Coordinates with Scheduling and Shipping on all issues regarding “hot” parts for same day delivery and informs --Production and Shipping if scheduling is unavailable. -Initiates required action for response to customer service requests for order changes including the maintenance of order information files and communicates changes to the appropriate personnel. -Developed and recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service function. -Processes customer rejects and informs the Quality Assurance and Production Departments. -Reviews back order status and initiates resolutions. -Manages sales documentation, both electronic and paper form. -Pricing review to identify stale pricing based on date and pricing out of margin

• Administrative Assistant/Office Administrator

  • Aug 2009 - Nov 2011

  Washington, IL • Answering all incoming phone calls on multi-line phone and transferring calls to appropriate personnel • Greet all guests and customers • Invoicing of daily shipments to customers; follow-up on past due invoices • Travel arrangements, calendar management, mail sorting and distribution • Scanning documents into E-bridge (Invoices, Cut Sheets, Bill of Ladings and Packing Slips) • Coordination of employee events, lunches • Assembling and distribution of Weekly “Buzz”… Show more • Answering all incoming phone calls on multi-line phone and transferring calls to appropriate personnel • Greet all guests and customers • Invoicing of daily shipments to customers; follow-up on past due invoices • Travel arrangements, calendar management, mail sorting and distribution • Scanning documents into E-bridge (Invoices, Cut Sheets, Bill of Ladings and Packing Slips) • Coordination of employee events, lunches • Assembling and distribution of Weekly “Buzz” Newsletter to employees • Assisting Human Resources o Routing applicant resumes, applications to HR; Entering applicants into spreadsheet o Scheduling interviews with candidates o Scheduling pre-employment appointments through IWIRC (Illinois Work Injury Resource Center) o Filing – employee documents, applications o Serve as a backup to make job offers/Sit in on interviews o Gather/organize documents for New Hire Orientation and Benefit Enrollment • Other projects as assigned • Training New Employees on Safety Procedures and Basic Math.



Caterpillar Inc.

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Administrative Assistant - Aviation Services Division (ASD)

  • Oct 2007 - Dec 2008

  Peoria, IL • Assist ASD supervisors, Pilots, Cabin Safety Professionals as needed • Mail sorting and distribution; scheduling meetings, travel arrangements, ordering office supplies • Expense Reports printed and distributed to appropriate individuals • Invoice payment preparation/Analysis o Assigning appropriate dollar amounts to specific account numbers o Analyzed reports to view payment status • Maintenance Discrepancy Reports – Reports kept for aircraft in-house repairs… Show more • Assist ASD supervisors, Pilots, Cabin Safety Professionals as needed • Mail sorting and distribution; scheduling meetings, travel arrangements, ordering office supplies • Expense Reports printed and distributed to appropriate individuals • Invoice payment preparation/Analysis o Assigning appropriate dollar amounts to specific account numbers o Analyzed reports to view payment status • Maintenance Discrepancy Reports – Reports kept for aircraft in-house repairs • Post Flight Verification – Maintaining detailed flight records after trips are completed o When flights return to the hangar, information pertaining to all aspects of that flight – hours flown, expenses, fuel loads, landings, passengers are entered into flight planning software. o Requires great attention to detail; all numbers recorded must be accurate • Competencies improved from this position are a focus on working safely, quality and personal development. Show less



Illinois Occupational Therapy Association

• Office Manager

  • Nov 2005 - Oct 2007

  Elmwood Park, IL • Report to President of the association and coordinate with Executive Board members/Full board members (40pp) to keep office running smoothly • Coordinated the OTA Office relocation and lease of new premises • Attend Full and Executive Board meetings and responsible for taking minutes • Reception duties including answering the phone and greeting visitors • Provided timely responses and information to individuals interested in the OT profession and organization • Responsible… Show more • Report to President of the association and coordinate with Executive Board members/Full board members (40pp) to keep office running smoothly • Coordinated the OTA Office relocation and lease of new premises • Attend Full and Executive Board meetings and responsible for taking minutes • Reception duties including answering the phone and greeting visitors • Provided timely responses and information to individuals interested in the OT profession and organization • Responsible for accounting duties including deposits and paying bills on time • Implemented new procedures including: creating and distributing membership cards to members (~500pp) of the association, created advertising order form with all of ILOTA’s advertising opportunities. • Competencies gained from this position are planning and organization, decision-making, customer focus and effective communication. Show less



Merrill Corporation

• Receptionist

  • Jan 2005 - Nov 2005

  Chicago, IL Onsite at Citadel Investment Group • Responsible for scheduling conference rooms for over 200 employees • Greet/register guests & contact company affiliate • Respond to and direct phone calls; Ensuring copy rooms are stocked appropriately • Assumed temporary management responsibilities while supervisor took leave • Improved skills in customer focus, effective communication, and working in an inclusive environment.



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Student Manager - Catering Department

  • Sep 2000 - Dec 2004

  Normal, IL • Responsible for training new employees; Coordinated event logistics with Catering Mangers • Accountable for employee paperwork related to position switches & attendance records. • Student Manager Advisory Group- Representative for Catering • Gained skills in customer focus, personal accountability and working together.