Director of Onsite Services

• Mar 2022 - Present

Manager of Interpreting Operations

• Nov 2018 - Mar 2022

•Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions •Establish and implement policies, procedures, and systems •Maintain safe and healthy work environment by establishing and enforcing company standards and procedures •Help promote a company culture that encourages top performance and high morale. •Collaborate directly with Executives to ensure operational standards are met •Update job knowledge by participating in educational… Show more •Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions •Establish and implement policies, procedures, and systems •Maintain safe and healthy work environment by establishing and enforcing company standards and procedures •Help promote a company culture that encourages top performance and high morale. •Collaborate directly with Executives to ensure operational standards are met •Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations •Negotiate vender contracts and relationships relating to recruitment process. •Recruit and on-board qualified/certified interpreters based on required criteria •Developed and maintain recruiting networks and relationships with various colleges, career centers and talent pipelines. •Establish and maintain a training program to be implemented by supervisors •Tracked candidates through all phases of the recruitment process and managed job postings •Manage relationships with key clients •Review and approve all interpreter invoices and ensure they are submitted for payment •Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints •Assisted in the creation of departmental job descriptions •Build alliances and partnerships with other organizations •Support worker communication with the management team •Build strong relationship by addressing customer issues and complaints in a timely manner. •Provide operational support and guidance to staff. •Collaborate with sales team on new accounts •Conduct regular meetings with operations team to discuss issues, concerns, updates etc. •Educate clients about interpreter protocol •Promote quality service in accordance with company policies and procedures •Identify scheduling difficulties and devise a solution

Assistant Manager of Interpreting Operations

• Jan 2018 - Nov 2018

•Follow HIPAA guidelines & government laws, while entering personal client/patient Information •Serve as a liaison between the client and interpreter •Educate clients about interpreter protocol •Work with members of the scheduling department to meet specific deadlines •Promote quality service in accordance with company policies and procedures •Identify scheduling difficulties and devise a solution •Manage various projects with specific deadlines •Authorize… Show more •Follow HIPAA guidelines & government laws, while entering personal client/patient Information •Serve as a liaison between the client and interpreter •Educate clients about interpreter protocol •Work with members of the scheduling department to meet specific deadlines •Promote quality service in accordance with company policies and procedures •Identify scheduling difficulties and devise a solution •Manage various projects with specific deadlines •Authorize Interpreter pay requests •Support Manager in supervising daily operations •Address operational issues and concerns •Supervise operations team to ensure operational excellence and excellent customer services •Train operations team on best practices and service excellence standards •Evaluate ongoing operational strategies and propose improvements •Maintain exceptional customer service to strengthen client relationships

Interpreter Coordinator

• Feb 2017 - Jan 2018

•Fulfill requests from clients who call to request an interpreter. •Follow HIPAA guidelines & government laws, while entering personal client/patient Information •Serve as a liaison between the client and interpreter •Coordinate and schedule over 1500 interpreters for assignments based on qualifications and availability •Communicate assignment expectations with interpreters •Educate clients about interpreter protocol •Recruit interpreters through various social media… Show more •Fulfill requests from clients who call to request an interpreter. •Follow HIPAA guidelines & government laws, while entering personal client/patient Information •Serve as a liaison between the client and interpreter •Coordinate and schedule over 1500 interpreters for assignments based on qualifications and availability •Communicate assignment expectations with interpreters •Educate clients about interpreter protocol •Recruit interpreters through various social media outlets •Work with members of the scheduling department to meet specific deadlines •Promote quality service in accordance with company policies and procedures •Identify scheduling difficulties and devise a solution •Manage various projects with specific deadlines

Owner

• Nov 2012 - Jun 2017

•Construct unique application for products & resale •Manage show schedules •Establish customer pick-up time & locations •Develop finance summaries by collecting, analyzing, and summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Purchase inventory based on current trends & customer recommendations •Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or… Show more •Construct unique application for products & resale •Manage show schedules •Establish customer pick-up time & locations •Develop finance summaries by collecting, analyzing, and summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Purchase inventory based on current trends & customer recommendations •Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems •Maintain electronic and paper filing system •Effectively negotiate vendor & customer contracts •Create exceptional customer experience as the first point of contact within the company •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Organize sales events, giveaways, and various promotional events •Inspect outgoing work for compliance with customer’s specifications •Digitized custom & business logos •Designed artful & unique applications on material merchandise for personalization & retail purchase •Data entry •Exceptional bookkeeping skills Show less •Construct unique application for products & resale •Manage show schedules •Establish customer pick-up time & locations •Develop finance summaries by collecting, analyzing, and summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Purchase inventory based on current trends & customer recommendations •Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or… Show more •Construct unique application for products & resale •Manage show schedules •Establish customer pick-up time & locations •Develop finance summaries by collecting, analyzing, and summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Purchase inventory based on current trends & customer recommendations •Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems •Maintain electronic and paper filing system •Effectively negotiate vendor & customer contracts •Create exceptional customer experience as the first point of contact within the company •Created purchase orders, send to suppliers, then monitoring and expediting orders. •Organize sales events, giveaways, and various promotional events •Inspect outgoing work for compliance with customer’s specifications •Digitized custom & business logos •Designed artful & unique applications on material merchandise for personalization & retail purchase •Data entry •Exceptional bookkeeping skills Show less

Guest Service Specialist & Cash Office Specialist

• May 2006 - May 2010

•Assist front end Managers to create a positive experience for guests •Train cashiers, guest service associates, and photo lab associates •Assist guests in photo lab & provide exceptional guest service •Calculate and balance 23 registers while also preparing monies for deposit; order change for store •Create & coordinate incentives for employees •Process returned merchandise, organize sending the items to related department •Process, develop, and print photos in photo lab… Show more •Assist front end Managers to create a positive experience for guests •Train cashiers, guest service associates, and photo lab associates •Assist guests in photo lab & provide exceptional guest service •Calculate and balance 23 registers while also preparing monies for deposit; order change for store •Create & coordinate incentives for employees •Process returned merchandise, organize sending the items to related department •Process, develop, and print photos in photo lab •Act as a liaison between employee and supervisor •Keep equipment operational by following manufacturer instructions and procedures •Maintain electronic and paper filing system •Data entry •Became stand-in Assistant Front End Manager when needed: -Supervising the cashiers- register difficulties, price check, guest disputes, regulating lunch breaks, distributing change as needed -Guest service area- guest disputes, returns, gift registry -Photo lab area- educate guests on kiosk equipment, guest disputes -Direct cart attendant- trash receptacles emptied, bathrooms clean, retrieve carts Show less •Assist front end Managers to create a positive experience for guests •Train cashiers, guest service associates, and photo lab associates •Assist guests in photo lab & provide exceptional guest service •Calculate and balance 23 registers while also preparing monies for deposit; order change for store •Create & coordinate incentives for employees •Process returned merchandise, organize sending the items to related department •Process, develop, and print photos in photo lab… Show more •Assist front end Managers to create a positive experience for guests •Train cashiers, guest service associates, and photo lab associates •Assist guests in photo lab & provide exceptional guest service •Calculate and balance 23 registers while also preparing monies for deposit; order change for store •Create & coordinate incentives for employees •Process returned merchandise, organize sending the items to related department •Process, develop, and print photos in photo lab •Act as a liaison between employee and supervisor •Keep equipment operational by following manufacturer instructions and procedures •Maintain electronic and paper filing system •Data entry •Became stand-in Assistant Front End Manager when needed: -Supervising the cashiers- register difficulties, price check, guest disputes, regulating lunch breaks, distributing change as needed -Guest service area- guest disputes, returns, gift registry -Photo lab area- educate guests on kiosk equipment, guest disputes -Direct cart attendant- trash receptacles emptied, bathrooms clean, retrieve carts Show less

Owner

• Mar 2001 - Dec 2009

•Compile company data; monitor and asses daily financial operations •Ensured the company complied with Federal and State employment laws •Established and implemented company policies, procedures, and standards •Prepared and reviewed reports pertaining to pay roll and performance evaluations •Established and implemented a recruitment and onboarding process •Established and implemented policies and procedures for multiple locations •Developed hiring objectives and strategies to… Show more •Compile company data; monitor and asses daily financial operations •Ensured the company complied with Federal and State employment laws •Established and implemented company policies, procedures, and standards •Prepared and reviewed reports pertaining to pay roll and performance evaluations •Established and implemented a recruitment and onboarding process •Established and implemented policies and procedures for multiple locations •Developed hiring objectives and strategies to determine current and future business needs •Handled and maintained confidential personnel files •Manages the investigation of employee complaints and disputes; recommends and implements disciplinary action •Process all new hires, benefits, leave, termination and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serve as primary contact answering management/staff questions. •Complete all verifications of employment for current and former employees •Proactively identifies potential issues, concerns, and opportunities, and works with managers to develop plans that address key issues •Conduct interviews and collaborate with department managers to select most qualified •Prepare schedules for meetings, appointments, travel, weekly work schedule, conference calls and deliveries •Establish a team-oriented environment by communicating job expectations & delegating tasks •Prepare, type, format, and proofread various documents including: reports, drafts, memos, emails, correspondence, vendor contracts and job postings •Effectively negotiate vendor & customer contracts •Established inventory spreadsheets to reflect product movement •Develop finance summaries by collecting, analyzing, & summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring & expediting orders. •Purchase inventory based on current trends & customer recommendations •Opened and operated 2 locations Show less •Compile company data; monitor and asses daily financial operations •Ensured the company complied with Federal and State employment laws •Established and implemented company policies, procedures, and standards •Prepared and reviewed reports pertaining to pay roll and performance evaluations •Established and implemented a recruitment and onboarding process •Established and implemented policies and procedures for multiple locations •Developed hiring objectives and strategies to… Show more •Compile company data; monitor and asses daily financial operations •Ensured the company complied with Federal and State employment laws •Established and implemented company policies, procedures, and standards •Prepared and reviewed reports pertaining to pay roll and performance evaluations •Established and implemented a recruitment and onboarding process •Established and implemented policies and procedures for multiple locations •Developed hiring objectives and strategies to determine current and future business needs •Handled and maintained confidential personnel files •Manages the investigation of employee complaints and disputes; recommends and implements disciplinary action •Process all new hires, benefits, leave, termination and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serve as primary contact answering management/staff questions. •Complete all verifications of employment for current and former employees •Proactively identifies potential issues, concerns, and opportunities, and works with managers to develop plans that address key issues •Conduct interviews and collaborate with department managers to select most qualified •Prepare schedules for meetings, appointments, travel, weekly work schedule, conference calls and deliveries •Establish a team-oriented environment by communicating job expectations & delegating tasks •Prepare, type, format, and proofread various documents including: reports, drafts, memos, emails, correspondence, vendor contracts and job postings •Effectively negotiate vendor & customer contracts •Established inventory spreadsheets to reflect product movement •Develop finance summaries by collecting, analyzing, & summarizing account information and trends. •Created purchase orders, send to suppliers, then monitoring & expediting orders. •Purchase inventory based on current trends & customer recommendations •Opened and operated 2 locations Show less

Manager

• Nov 1997 - Jan 2001

-Maintains staff by recruiting, selecting, orienting, and training employees -Prepared schedules by maintaining calendars for employees -Accomplish staff results by communicating job expectations -Manage merchandise or service issues by analyzing the customer's complaint to determine the cause then selecting appropriate solution that solves the problem and expediting the resolution -Calculated, deposited, and recorded daily money -Act as a liaison between employee and supervisor -Maintains staff by recruiting, selecting, orienting, and training employees -Prepared schedules by maintaining calendars for employees -Accomplish staff results by communicating job expectations -Manage merchandise or service issues by analyzing the customer's complaint to determine the cause then selecting appropriate solution that solves the problem and expediting the resolution -Calculated, deposited, and recorded daily money -Act as a liaison between employee and supervisor

Assistant Manager

• Feb 1995 - Nov 1997

-Licensed Cosmetologist -Calculated, deposited, and recorded daily money -Supervised 2-4 employees -Assist Manager in process of maintaining staff by recruiting, selecting, orienting, and training employees -Licensed Cosmetologist -Calculated, deposited, and recorded daily money -Supervised 2-4 employees -Assist Manager in process of maintaining staff by recruiting, selecting, orienting, and training employees