Experience

Drax Group

• United Kingdom
• Utilities
• 700 & Above Employee

• Strategic Flex team leader

  • Jul 2019 - Present



Haven Power

• United Kingdom
• Utilities
• 1 - 100 Employee

• Corporate Team Leader

  • Aug 2016 - Present

  Managing a team of 9 Customer Service Advisors, plus 3 Business Improvement Specialists. My team currently manages some of the largest Corporate customers on supply, and we also look at ways of improving our business processes and implementing change.I regularly attend customer meetings, and work closely with our sales/Commercial team.I also provide customer reporting, which is used both internally and externally.Agree SLA's, Manage my teams development and 1.2.1 sessions with smart objectives in place. Responsible for the training needs of my team, ensuring that the team is highly skilled and experienced in what they do.Performance managment, and not afraid to have difficult conversations.

• SME Team Leader

  • May 2012 - Jul 2016



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Cutomer Service Specialist

  • Jan 2007 - May 2010



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Account Manager

  • Apr 2005 - Oct 2006