Experience

Ethic Advertising Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Website Development Manager

  • Jan 2020 - Present



Independent Contractor

• United States
• IT Services and IT Consulting

• Freelance Technical Writer and Website Designer

  • Dec 2010 - Dec 2019

  Independent contractor doing technical writing jobs for a variety of companies. Jobs include Adobe Captivate videos, instructional design and technical writing projects. Create websites/blogs using WordPress for organizations.



Northwoods Consulting Partners

• Technical Writer

  • Apr 2007 - Dec 2010

  Created numerous feature-enhancement videos using Adobe Captivate. Tested and documented the entire Compass Software® suite of products. Created, maintained, and edited User, Supervisor, Front Desk, System Administrator, and Maintenance Manuals as well as Quick Reference Guides. Conducted workshops and training on Adobe FrameMaker and Captivate for the Training and Documentation Department. Collaborated with Trainers, Documenters, Quality Assurance Testers, Developers, SMEs (Subject Matter Experts), Engineers, Product Managers, and Project Managers on a daily basis. Fashioned instructor guides, outlines with exercises, and PowerPoint presentations for training. Created and conducted webinars on the software feature enhancements for online users. Participated with Business Requirement Discoveries resulting in the creation of a Discovery workflow document which is presented to agency administrators for sign-off. Implemented and designed agency rollout newsletters. Served as a Board Member (Secretary) of the Northwoods Foundation. Served as a Committee Member of Compass University and Green Team.



Franklin University

• United States
• Higher Education
• 500 - 600 Employee

• Communication and Technology Specialist

  • 2004 - 2007

  Redesigned and edited the entire SLC website, www.franklin.edu/go/slc. Designed, wrote, and edited internal and external marketing documents for the SLC including flyers, emails, websites, brochures, and newsletters: “Go Library”, the online library newsletter for Franklin faculty and Learning Express Library quick guide, an online tool for students including tests and tutorials on different subjects, http://www.franklin.edu/franklin/files/slc/LEL.pdf. Co-created numerous workshops for Franklin University staff and students: SLC Open House, event intended to broaden the knowledge of the SLC for faculty and staff, Franklin Academic Success Series Program, workshops for Franklin students pertaining to various subjects, i.e. “How to be a successful Franklin student”, Photoshop Training, training session created to teach SLC and Franklin library staff how to use the software program Adobe Photoshop. Served on the Plagiarism Panel. Contributed as a SLC Leadership Team Member. Interviewed, hire, train, and supervise 7-10 tutors. Coordinated all tutor schedules per academic term, approximately 23 tutors. Conducted performance reviews for the tutors biannually. Assisted in the interview, hiring, and training process for potential SLC employees.