Experience

ContractorSelling.com
• President & Co-Owner

  • May 2002 - Present


Author & Customer Service Trainer

• HVAC Contractor Training Manuals and DVD's

  • 1996 - Present

  The 15 Golden Rules of Dispatching Recruiting and Hiring Your Frontline Team HVAC Customer Service Representative 5-Day Training Program Best Ever Visual Flat Rate System You can look for updated versions of these books on our website www.ContractorSelling.com The 15 Golden Rules of Dispatching Recruiting and Hiring Your Frontline Team HVAC Customer Service Representative 5-Day Training Program Best Ever Visual Flat Rate System You can look for updated versions of these books on our website www.ContractorSelling.com



Big Time Business Development

• United States
• Business Consulting and Services

• Small Business Consulting

  • May 2001 - Jul 2006

  - Small business consultant - Developed flow process for small businesses - Improved marketing and sales revenue for clients - Individual one-on-one business coach - Small business consultant - Developed flow process for small businesses - Improved marketing and sales revenue for clients - Individual one-on-one business coach



Crisara & Son Home Comfort

• HVAC/Plumbing Contractor

  • Jan 1998 - May 2001

  Although I married into the contracting industry I quickly learned the ropes and the importance of creating a strong culture at work in order to motivate employees and their families which allowed us to provide the excellent customer service needed to our customers in order to make a profit. In 2001 the company was sold to ABC Services so we could follow our dream of helping others in the the service contracting trades along with others around the world. Although I married into the contracting industry I quickly learned the ropes and the importance of creating a strong culture at work in order to motivate employees and their families which allowed us to provide the excellent customer service needed to our customers in order to make a profit. In 2001 the company was sold to ABC Services so we could follow our dream of helping others in the the service contracting trades along with others around the world.



Maids On Time

• South Africa

• Cleaning Service in the Chicagoland Area

  • Jun 1993 - Jan 1999

  Entrepreneurship runs in my family. My grandmother started her cleaning business as a small family owned and operated business in 1975 as a maid service and cleaning company, going in after my grandfather and great-grandfathers construction company and cleaning up the mess they left behind. As the suburbs of Chicago grew, so did my grandmother's cleaning business. By the time I graduated from college I had over 10 years of experience cleaning homes, training employees, answering phones, handling customer concerns, quoting and scheduling jobs, insurance claims, payroll and management. It was only natural to start and run my very own franchise office. After almost six years of running my own business servicing some of the most expensive homes in northern Lake County IL I decided to sell my office back to the main company with my 13 workers and over 200 weekly accounts and move on to what would be the springboard to my current career.