E-Business Development Manager, Banking Team Manager

• Jul 2021 - Present

Banking Team Manager & Legal Account Manager

• May 2020 - Jun 2021

Office Manager & Legal Account Manager

• Apr 2017 - May 2020

Product Data Specialist

• Dec 2015 - Apr 2017

Product Data: proficient knowledge of products, entering data in various languages & developing SOPs for Product Data Management. Sales & Marketing: helping in the development of a customised CMS for the company, and assisting Sales & Marketing with Product information and development of catalogues. Administrative work: developing cleaning procedures for the company, organising company events and travel arrangements for staff. Product Data: proficient knowledge of products, entering data in various languages & developing SOPs for Product Data Management. Sales & Marketing: helping in the development of a customised CMS for the company, and assisting Sales & Marketing with Product information and development of catalogues. Administrative work: developing cleaning procedures for the company, organising company events and travel arrangements for staff.

Accommodation & Leisure / Welfare Manager

• Sep 2012 - Dec 2015

Managing and allocating all accommodation for students (apartments, host families & communicating with hotels), dealing with complaints and developping better services and SOPs for the school's services. Managing of the maintenance and cleaning department of the school. Development and implementation of all leisure activities, including all the logistics of the organisation process. Welfare of students and day-to-day customer interaction for leisure sales, complaints or general reception enquiries. Sales & Marketing for French and Italian markets, including managing teams of interns for SEO building and content creation. Show less

Receptionist

• Sep 2011 - Aug 2012

Receptionist in different hotels of the company, including Onyx Luxury Apartments, Carlton and Europa Hotel. Check-in/out of clients, general reception duties, dealing with complaints and sales & enquiries for leisure-related activities. For the last 6 months of this work experience, I was also partly managing the Onyx Luxury Apartments, including dealing with major complaints, taking care of supplies for the hotel, allocating clients to their rooms, dealing with clients requests, managing the housekeepers and laundry whilst making sure that everything was up to standard for guests of the hotel. Show less