Experience

Erin Mills Mazda

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Sep 2012 - Present

  Tasks that I am accountable for: - Problem solving customer concerns - Scheduling appointments and updating client data - Maintain sales numbers and generate greater volume sales month over month - Monthly CSI (CEP), maintain monthly scores - Following warranty procedures - Delegate service tasks to technicians while working to maintain high levels of efficiency Tasks that I am accountable for: - Problem solving customer concerns - Scheduling appointments and updating client data - Maintain sales numbers and generate greater volume sales month over month - Monthly CSI (CEP), maintain monthly scores - Following warranty procedures - Delegate service tasks to technicians while working to maintain high levels of efficiency



Mortgage Bridge Canada

• Canada
• Financial Services
• 1 - 100 Employee

• Mortgage Agent

  • May 2015 - Mar 2016

  Tasks that I am accountable for: - Provide mortgage consultation to determine client needs - Assess client mortgage qualifications - Determine funding source of mortgage based on provided qualifications - Complete clerical tasks to finalize mortgage application with funding source Tasks that I am accountable for: - Provide mortgage consultation to determine client needs - Assess client mortgage qualifications - Determine funding source of mortgage based on provided qualifications - Complete clerical tasks to finalize mortgage application with funding source



Laurie Williamson Motors Ltd

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Aug 2006 - Sep 2012

  Prior to my promotion as a Service Consultant, I managed the day-to-day service reception and accounts. I was responsible for the following items: - Daily cash reconciliation - Customer retention - Invoice preparation and management - Ensured customer experience was maintained between service appointments - Managed customer expectations Prior to my promotion as a Service Consultant, I managed the day-to-day service reception and accounts. I was responsible for the following items: - Daily cash reconciliation - Customer retention - Invoice preparation and management - Ensured customer experience was maintained between service appointments - Managed customer expectations



Oakland Ford Lincoln

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Sep 2010 - Jan 2012

  Some tasks that I was accountable for: - Prepare and finalize work orders, ensuring they are ready for invoicing - Maintain effective communication with clients over phone, email, in person and fax - Manage client expectations Some tasks that I was accountable for: - Prepare and finalize work orders, ensuring they are ready for invoicing - Maintain effective communication with clients over phone, email, in person and fax - Manage client expectations



Applewood Chevrolet Cadillac Buick GMC

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• Collision Center Administrative Assistant

  • Jul 1997 - Aug 2005

  Some of the tasks I was accountable for are: - Manage account receivables within the Collision Center - Work with insurance companies to ensure process seamless for clients - Manage work orders and invoices - Maintain client relationships post service Some of the tasks I was accountable for are: - Manage account receivables within the Collision Center - Work with insurance companies to ensure process seamless for clients - Manage work orders and invoices - Maintain client relationships post service