Warehouse Supervisor

• Apr 2023 - Present

Warehouse Supervisor

• Feb 2021 - Feb 2023

• Supervise team members and coach, train DC team members in the area’s of productivity, quality, safety and core values.• On boarding- Advise, train and assist new staff• Assist the senior operations leadership in maintaining a safe work environment.• Maintain inventory integrity through training and implementing proper techniques• Responsible for all customer orders to ensure on time shipments and accuracy • Worked closely with the Customer Service team to resolve warehouse related issues• Floor Planning and Management • Daily Labor management Show less

Outbound Team Lead

• Sep 2020 - Feb 2021

• Carry out regular audits on picked orders and shipping skids• Prioritize customer orders in line with management and customer care requests• Monitoring of tasks and duties• Discover training needs and provide coaching• Ensure all customer orders are fulfilled within the shortest timeline and packed to the standard required and shipped via the appropriate carriers

Retail and Marketing Support

• May 2018 - Feb 2020

• Process and fulfill weekly orders from warehouse to retail stores • Maintained and submitted an accurate record of all inventory transfers and requisitions to management • Closed purchase orders in the warehouse system once reconciliations were complete • Investigated and reported on invoice discrepancies, including shortages, overages and mis-ships • Created invoices, received and organized the distribution of vendor samples • Process and fulfill weekly orders from warehouse to retail stores • Maintained and submitted an accurate record of all inventory transfers and requisitions to management • Closed purchase orders in the warehouse system once reconciliations were complete • Investigated and reported on invoice discrepancies, including shortages, overages and mis-ships • Created invoices, received and organized the distribution of vendor samples

Manager

• Jul 2015 - May 2018

• Scheduled staff ensuring all shifts were covered • Accurately prepared daily and monthly reports • Provided coaching and training to all staff • Determined needs of customers and made suitable product suggestions • Monitored and maintained inventory including ordering, receiving and transferring stock • Scheduled staff ensuring all shifts were covered • Accurately prepared daily and monthly reports • Provided coaching and training to all staff • Determined needs of customers and made suitable product suggestions • Monitored and maintained inventory including ordering, receiving and transferring stock

Retail Supervisor

• Apr 2011 - Jul 2015

• Ordered and received product as well as processed and shipped orders • Trained staff and delegated tasks; followed up to ensure completion • Handled customer concerns and complaints in person, over the phone and via email • Set up eye-catching displays to promote new items • Ordered and received product as well as processed and shipped orders • Trained staff and delegated tasks; followed up to ensure completion • Handled customer concerns and complaints in person, over the phone and via email • Set up eye-catching displays to promote new items

Retail Lead Hand

• May 2009 - May 2011

• Provided coaching and leadership to the sales team and encouraged a strong commitment to providing quality customer service • Assisted with maximizing sales and profitability of store • Provided coaching and leadership to the sales team and encouraged a strong commitment to providing quality customer service • Assisted with maximizing sales and profitability of store

Receptionist and Accounting

• Jan 2008 - May 2009

• Answered phones and directed calls to appropriate staff members • Processed payments, Accounts Payable and Receivable • Assisted with weekly payroll • Completed Government remittances and processed ROE’s • Utilized computerized accounting software including QuickBooks • Answered phones and directed calls to appropriate staff members • Processed payments, Accounts Payable and Receivable • Assisted with weekly payroll • Completed Government remittances and processed ROE’s • Utilized computerized accounting software including QuickBooks