Experience

Four Lakes Veterinary Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Client Care Specialist

  • May 2019 - Present



Madison Veterinary Specialists

• United States
• Veterinary Services
• 1 - 100 Employee

• Receptionist

  • Mar 2016 - May 2019

  • Provide exceptional customer service with an emphasis on client education • Answer calls of an emergent and non-emergency basis, including providing advice and support • Schedule surgical, ophthalmic and internal medicine appointments and surgeries • Respond to emails and laboratory results • Handle financial transactions • Maintain a tidy and stocked clinic environment • Assist doctors and veterinary technicians when needed • Provide exceptional customer service with an emphasis on client education • Answer calls of an emergent and non-emergency basis, including providing advice and support • Schedule surgical, ophthalmic and internal medicine appointments and surgeries • Respond to emails and laboratory results • Handle financial transactions • Maintain a tidy and stocked clinic environment • Assist doctors and veterinary technicians when needed



Fitchburg Veterinary Hospital

• Receptionist

  • Aug 2013 - Mar 2016

  • Provided exceptional customer service with an emphasis on client education • Answered calls of an emergent and non-emergent basis, including providing advice and support • Scheduled appointments, surgeries, rehab, and boarding arrangements • Responded to emails, online pharmacy requests, and scanned and linked documents to patient accounts • Prepared and maintained patient charts • Handled financial transactions • Filled prescriptions as needed • Maintained a tidy and stocked clinic environment • Assisted doctors and veterinary technicians when needed Show less



Ruffin' It Resort

• Madison, WI

• Canine Caretaker

  • Apr 2013 - Aug 2013

  • Assisted with the social interactions and physical activities for dogs in a daycare environment, including proper handling, restraint, and maintaining safety precautions • Composed daycare report cards and made certain owners got appropriate feedback on how their dog was behaving during their absence • Rigorous cleaning of the indoor and outdoor daycare play parks • Handled the feeding, medicating, walking, bathing, brushing, nail trimming, cuddling, outdoor breaks, play times, and detailed nose-to-tail health checks for dogs who were staying in the hotel, all while ensuring everything ran smoothly and on schedule • Rigorous cleaning of each dog’s hotel room, plus keeping the hotel tidy in general (laundry, dishes, vacuuming, mopping, waste removal, etc.) Show less



Best Friends Veterinary Center

• Grafton, WI

• Client Relations Representative

  • Apr 2011 - Apr 2013

  • Provide exceptional customer service with an emphasis on client education • Answer client calls, emails, and online requests, and ensure timely follow up with client “callbacks” • Schedule appointments, surgeries, and boarding arrangements • Handle financial transactions • Handle the Facebook page for the clinic • Fill prescriptions as needed • Maintain a tidy and stocked clinic environment • Assist doctors and veterinary technicians when needed • Provide exceptional customer service with an emphasis on client education • Answer client calls, emails, and online requests, and ensure timely follow up with client “callbacks” • Schedule appointments, surgeries, and boarding arrangements • Handle financial transactions • Handle the Facebook page for the clinic • Fill prescriptions as needed • Maintain a tidy and stocked clinic environment • Assist doctors and veterinary technicians when needed



Lakeshore Veterinary Specialists

• Port Washington, WI

• Client Services Representative

  • Jul 2010 - Jun 2011

  • Answered calls of an emergent and non-emergent basis, including providing advice and support • Scheduled appointments and surgeries • Preparation and upkeep of patient charts • Discharged clients financially, including answering billing questions • Kept the hospital lobby and exam rooms tidy and stocked • Assisted veterinary technicians when needed • Answered calls of an emergent and non-emergent basis, including providing advice and support • Scheduled appointments and surgeries • Preparation and upkeep of patient charts • Discharged clients financially, including answering billing questions • Kept the hospital lobby and exam rooms tidy and stocked • Assisted veterinary technicians when needed



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2000 - 2010

  Responsibilities included managing the daily activities of store staff, supervising sales and equipment upgrades, assisting with customer service requests, troubleshooting of technical issues, and resolving billing problems. Also maintained audit compliance and inventory control, handled merchandising, processed equipment returns, and handled shipping and receiving. Additionally, I trained newly-hired representatives, was the only inventory “Subject Matter Expert” (SME) for Wisconsin, and assisted with multiple store openings. Show less