Experience

Stay at Home Mom/Writer

• Writing and Editing
• 100 - 200 Employee

• Content Writer

  • Mar 2014 - Present



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Service Desk Associate

  • Oct 2012 - Mar 2014

  ● Customer Service; ensuring that customer transactions are processed quickly and accurately. ● Active listener and effectively talk with customers to convey information with strong service orientation to show “social perception” by understanding the needs of their customers and responding appropriately to those needs. ● Handle special orders, cash transactions, installation, & inventory. ● Assist customers with store/product complaints. ● Interaction with customers & retail buyers to follow-up on shipping statuses/expedited orders, truck rentals, in store inventory, and more. ● Phone sales - answering customer questions (via telephone or in person), setting expectations, facilitating will call pick –ups and resolving any issues that arise Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Hardware Sales Associate

  • Jun 2008 - Aug 2012

  ● Forklift Certification. ● Cut Keys and Rekey Doorknobs. ● Inventory of department merchandise. ● Training to cut lumber ● Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe shopping environment. ● Forklift Certification. ● Cut Keys and Rekey Doorknobs. ● Inventory of department merchandise. ● Training to cut lumber ● Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe shopping environment.



Aco Hardware

• United States
• Retail
• 1 - 100 Employee

• Retail Cashier

  • Nov 2006 - Jun 2008

  ● Assist customers with item location. ● Unload receiving trucks. ● Stock merchandise on sales floor. ● Create endcap and floor displays. ● Proper and efficient handling of cash. ● Assist customers with item location. ● Unload receiving trucks. ● Stock merchandise on sales floor. ● Create endcap and floor displays. ● Proper and efficient handling of cash.