Experience

Gateway

• United States
• Banking
• 100 - 200 Employee

• Vice President, Head of Enterprise Risk Management

  • 2020 - Present

  Responsible for the second line of defense Enterprise Risk Mgmt Program including the strategy and execution of Governance, Policies and Procedures, Analysis/Reporting, Issue Management/Remediation, Regulatory Change Management, Exam Management, Operational Risk Management, RCSA, Model Risk Management, BCDR, Corporate Commercial Insurance and Business Support. • Provides the Enterprise Risk Management (ERM) team with a comprehensive set of ERM tools, practices, and policies to analyze and report enterprise risks, including the strategy and implementation of Risk Appetite Statement metrics, Key Risk and Performance Indicators, and other controls to identify negative trends and potential gaps; reports such as loss events and incidents, key risk exposures and early warning indicators. • Oversees the Gateway First Bank Corporate Commercial Insurance program and broker. • Oversees the implementation and execution of the ERM program in accordance with the Bank’s policy and requirements. Identifies and assesses enterprise and emerging risk issues and assigns risk ratings consistent with established policy standards. Oversees the Gateway enterprise Governance, Risk, and Compliance (GRC) tool used by all employees for Policies and Procedures, Issue Management, Regulatory Change Management, Risk and Control Self Assessments, and Exam Management. • Conducts the annual Enterprise Risk Assessment (ERA) to identify Gateway’s top risks, assists Executive leadership with action plans, and tracks action plan completion. • Serves as the chairperson of the New Products Sub-Committee and oversees the governance, risk assessments, and on-going monitoring of all new banking and mortgage products, markets, and geographies. • Serves as the primary advocate, and resource for the organization with respect to ERM-specific policies and procedures and develops Risk Training for all employees in order to drive awareness and understanding of enterprise-wide risk. Show less



Ocwen Financial Corporation - US

• United States
• Financial Services
• 700 & Above Employee

• Vice President, Head of Global Third Party Risk Management

  • 2013 - 2019

  Provided guidance and governance over management of global vendor partnerships, representing approximately $200,000,000 in annualized operating expense. Ensured vendor partnerships complied with global third-party risk management program, regulatory, investor, and client requirements. Worked directly with business management across company to improve processes, minimize risks, improve controls, and create ongoing strategic value from business partnerships. Managed domestic and international teams, including those based in India, Dallas, West Palm Beach, and Fort Washington. • Created and implemented third-party risk management oversight program to ensure compliance with consent orders, national mortgage settlements, CFPB, OCC, GSE, investor, and third-party client requirements. • Ensured consistent management of vendor relationships across organization and ensured business units utilized standard vendor risk monitoring tools such as scorecard templates, service-level agreements, risk assessments, on-site and remote audits, remediation plans, contract templates, exit strategies and Request for Proposals (RFP/RFX). • Oversaw third-party outsourcing risk analysis, pre-engagement due diligence, contract negotiation, vendor risk classification, ongoing monitoring and performance, and termination. • Served as chairperson of company’s Third-Party Risk Management Committee. • Oversaw third-party risk management of large nation-wide network of servicing default foreclosure and bankruptcy attorney firms. • Provided regular presentations to CEO, Enterprise Risk Management Committee, Board of Directors, and Risk and Compliance and Independent Review Committees of Board. • Managed Risk Control Self-Assessment (RCSA) and Strategic Process Risk Assessment processes. • Directed Information Technology Risk Assessment (ITRA) and Enterprise Risk Assessment (ERA), including RFPs, contract negotiation, project plan management, and coordination of final reports and deliverables. Show less



GMAC RESCAP, INC.

• Vice President, Servicing Vendor Oversight

  • 2011 - 2013

  Delivered guidance and governance over management of servicing vendor partnerships that represented approximately $50,000,000 in annualized operating expense. Ensured servicing vendor partnerships complied with global third-party management guidelines. Worked directly with business management across servicing to improve processes, minimize risks, improve controls, and create ongoing strategic value from business partnerships. Managed domestic and international teams and vendor partners.• Developed and implemented third-party management oversight program to ensure GMAC ResCap compliance with consent order, AG Settlement, CFPB, GSE, investor, and third-party client requirements.• Created and implemented enhanced vendor risk monitoring tools and templates, including standardized contracts, scorecards, action plans, site audits, and risk assessments. Show less

• Vice President, Loss-Mitigation Fulfillment

  • 2009 - 2011

  Directed operations of financial package processing, modification document preparation, modification closing, and short-sale closing during record-setting loan modification volumes and contributed toward GMACM’s accomplishment of being top loan modification servicer according to Treasury.• Transformed entire loss-mitigation fulfillment process, staffing, vendors, and technology to implement cost savings and productivity improvements, producing annualized savings of $8,600,000.o Consolidated internal operations, decreased vendor relationships from 11 to five key partners, negotiated transaction-based pricing with all vendors, implemented process improvements, and implemented work-flow automation to reduce cycle time, eliminate errors, and improve internal controls. • Served as project sponsor to implement capability for customers to submit their loss-mitigation financial package and documents via gmacmortgage.com website. o Implemented functionality to upload information automatically into servicing system. Show less

• Vice President, Business Development and Client Relationship Management

  • 2007 - 2009

  Provided leadership, oversight, tactical and strategic planning, and budget execution for mortgage subservicing business development and client relationship management for 40 clients. Managed client satisfaction, new business, operations, and reputational risk of subservicing sales and client relationships. • Mitigated client risk exposure through execution of effective tactical strategies and operational effectiveness to ensure delivery of expected results to subservicing clients, investors, and insurers.• Implemented initiatives to reduce advances, increase cash flow, minimize exposure, improve internal controls, and increase client satisfaction. • Reduced average age of non-advance receivables from 230 days to 141 days and collected $30,000,000 in non-P&I advance receivables over one-year period. Show less



GMAC MORTGAGE CORPORATION

• Senior Vice President/Managing Director, RFG Integration Office & Business Process Engineering

  • 2005 - 2007

  Served as executive representative for enterprise servicing, document management, and secondary marketing operations to coordinate integration efforts and business redesign on behalf of GMAC Mortgage, Homecomings Financial, and GMAC-RFC. Managed domestic and international teams and vendor partners.• Operated as project manager to consolidate servicing operations from eight centers to three by closing servicing operations and consolidating servicing platforms. o Delivered substantial economic value in form of superior loan performance and related asset economics, fee-based net income, market-share growth, premier customer service, and brand enhancement. o Achieved net cost benefit of $200,000,000.• Functioned as project manager to lead discovery process of integrating procurement, IT, support functions, human resources, servicing, and international financial services for GMAC ResCap, GMAC Automotive Finance, GMAC Insurance, and Commercial Finance. o Assembled team of cross-functional business and financial experts identifying initial $125,000,000 in annual cost savings. Show less

• Senior Vice President/Chief Financial Officer,Financial Operations&Key Partnership/Vendor Management

  • 2001 - 2005

  Led operations of investor reporting, custodial funds management, cash disbursements, cash processing, and master servicing while managing key partnership and vendor management and financial administration departments in support of all business units within national loan administration. Oversaw leadership and management of all aspects of financial operations across national loan administration, including all elements of budgeting, forecasting, and financial reporting for division’s $400,000,000 operating budget.• Provided strategic leadership on financial affairs of organization, including investment decisions, evaluation of potential contracts, evaluations of proposed alliances, mergers and acquisitions, long-range planning, and introduction of new programs and strategies.• Directed and managed organization’s cash management activities and banking relations to ensure accurate maintenance of cash funds, processing of cash receipts, reconciliation of custodial bank accounts, and timely and accurate investor reporting to more than 1,500 investors.• Completed hundreds of investor, USAP, HUD, and GMAS audits with assignment of satisfactory ratings. o Held strong servicer ratings with S&P and Fitch, and achieved highest rankings possible with Fannie Mae and Freddie Mac. o Coordinated completion of company’s first Series II SAS 70 and attained unqualified opinion related to controls and processes. o Coordinated company’s compliance with SEC’s Reg AB. • Implemented, leveraged, and enhanced key partnership (vendor) arrangements in U.S., near and off-shore to facilitate continued cost management and service delivery improvements. o Expanded relationship with new business process outsourcing provider to transition multiple servicing functions. • Managed fee-based client analysis, billing for 50 client relationships, and pricing function for all new client relationships for company’s sub-servicing business (rapidly-growing $50,000,000 net income business). Show less

• Vice President, Cash Operations and Key Partnership/Vendor Management

  • 1992 - 2001

  Directed all national loan administration cash operations areas, including payment processing, payoff cash and statement processing, electronic payments, lockbox operations, payment research, and cash control and disbursements. Managed GMAC outsourcing vendor relationships, including lockbox payment processing centers, banking and financial institutions, Internet bill presentment and payment services, various electronic payment program services, BiSaver Program, and business process outsourcing. • Increased electronic payments from 20% to 98% of portfolio. o Directed projects to implement conversion of checks to ACH at lockbox processing centers and implement electronic bill presentment and payment at company website. o Improved availability and float value, reduced costs, reduced NSF checks, reduced delinquencies, and provided customers with more flexible payment options.• Served as project manager to consolidate servicing operations from four centers to three by closing San Diego, CA, servicing operations. o Permitted national loan administration to accelerate material cost to service reduction while maintaining sufficient capacity for portfolio growth and customer, client, investor, and shareholder delight. o Generated annualized savings of $11,000,000 pre-tax and completed project ahead of schedule and under budget with acceleration.• Served as international project and relationship manager for national loan administration’s international outsourcing initiative, working with all senior executive business leaders to identify outsourcing opportunities.o Directed transition of servicing activities to off-shore locations in Mullingar, Ireland, and Montego Bay, Jamaica. o Negotiated pricing and contract with providers.• Developed key partnership (vendor) management program delivered to all associates in leadership positions and those managing vendor relationships to ensure consistent management and monitoring of all vendors across company. Show less

• Assistant Vice President/Director, Loan Servicing Administration

  • 1987 - 1992

  Managed loan servicing administration operational areas, including cash control and management, loan audit, document control unit, ARM adjustments and conversions, payment processing, electronic payments, investor reporting, and bank relations. Consistently implemented process improvements and automation to increase efficiencies and productivity.

• Investor Reporting Manager/Financial Reporting Manager

  • 1985 - 1987

  Received highest-possible performance ratings and was promoted rapidly through financial reporting, accounting, auditing, operational, and supervisory positions.