Experience

Ocular Therapeutix, Inc.

• United States
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Director, Hub & Patient Support Services

  • May 2022 - Present



Bausch Health Companies Inc.

• Canada
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Director, Hub and Reimbursement Services

  • 2016 - Jun 2022

  * Develop, design and maintains competitive and compliant access and affordability programs for Gastroenterology, Dermatology and Ophthalmology/Retina divisions; Translate analytic findings into insights that address key access support decisions and strategies * Lead a national team of Field Reimbursement Managers in the promotion and launch of multiple specialty products across various divisions. Provide coaching and development, ensure accountability for meeting business objectives while maintaining a positive culture resulting in zero resignations. * Develops and designs brand specific reimbursement tools for internal and external customers, specifically for physician buy and bill products * Collaborates with brand teams to develop and present access support strategies based on specific products and brand needs; Ensures opportunities are defined and programs are funded Manages vendor performance to ensure efficiency and cost savings; Negotiates contract terms to ensure compliance, fair market value and to appropriately balance Bausch Health and stakeholder risks and interests * Monitors hub vendors ensuring adherence to metrics, goals and compliance with all standard operating procedures and call guides through audits and quarterly business reviews * Develop, train, and motivate team members to achieve business and professional development goals and objectives; Collaboration with sales training in development of new hire training materials * Partner with field reimbursement team to support customers with issues related to coverage, coding and reimbursement * Designed and developed co-pay card program for covered patients and bridge program for non-covered patients; Experience with REMS and Patient Assistance Programs 2017 MACO Excellence Award Show less



Johnson & Johnson Limited, Janssen-Cilag Pharmaceuticals

• India
• Biotechnology Research
• 1 - 100 Employee

• Business Operations Manager – Systems of Care Marketing

  • 2015 - 2016

  * Oversight of Johnson & Johnson Master Service Agreement, Managed $8.5M budget * Developed and managed network of over 2,500 injection centers nationally * Managed complex HUB which provided support to Mental Health providers by coordinating medication shipment and providing transition support for patients leaving inpatient facilities * Implemented national Specialty Pharmacy provider network for medication shipment while navigating complex payer landscapes and state regulations * Developed standard operating procedures, program materials, sales aids, patient materials, on-line portals and iPad applications 2016 Global Johnson & Johnson James E. Burke Marketing Award in HealthCare Access Show less



JOHNSON & JOHNSON HEALTHCARE SYSTEMS

• Charlotte Metro

• Senior Manager, Access Services

  • 2003 - 2015

  * Oversight of Johnson & Johnson Master Service Agreement; Managed $45M budget * Managed injectable HUB activities for over $350M in sales that flowed through hub annually * Managed copay card vendor and activities whose budget totaled over $20M * Managed infusible hotline activities for over $2B in sales that flowed through hub annually * Provide oversight of large, patient and physician hubs responsible for completing over 200,000 benefit investigations annually * Built hubs to support injectable products for Janssen’s immunology division * Designed programs to address the needs of physicians with infusion suites, hospitals and infusion centers; Provided support to patients with increasing financial responsibility * 2013 Standards of Leadership Award * 2014 Marketplace Leadership Award Associate Manager, Site of Care * Resource for field sales and Strategic Business Franchise concerning billing, reimbursement, nursing education and capacity issues * Strategically designed, developed, updated and revised hub programs to meet changing market dynamics and to anticipate future market needs; Initiatives were coordinated with sales operations * 2007 Excellence Award Area Business Specialist * Extensive knowledge of business analytics, forecasting, strategic and tactical execution of tools to increase penetration within payors * Trained clinical staff regarding the technical aspects of infusions including reconstitution, administration, and monitoring, and adverse event management and reporting * Developed strategic business plan for assigned territory that supported area, regional and national sales initiatives for product growth; Tracked and analyzed sales data and modified business plan as appropriate. * 2006 Excellence Award * 2004 & 2005 President’s Club Show less



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Provider Account Manager

  • 2000 - 2003

  * Managed relationships with several large, local and national provider organizations; Liaison for issues involving education, claims, contract disputes and interpretation * Managed relationships with several large, local and national provider organizations; Liaison for issues involving education, claims, contract disputes and interpretation