Market support

• Mar 2022 - Present

Customer Advisor

• Aug 2021 - Feb 2022

Selling products/services Answering queries or passing customers to another department. Arranging services for customers. Entering customer information onto a computer database. Handling complaints or passing the customer to a manager. Conflict management Processing refund Selling products/services Answering queries or passing customers to another department. Arranging services for customers. Entering customer information onto a computer database. Handling complaints or passing the customer to a manager. Conflict management Processing refund

Front Desk secretary

• Nov 2019 - Feb 2021

Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Check, sort and forward emails. Keep updated records and files Take up other duties as assigned (travel arrangements, schedules etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Check, sort and forward emails. Keep updated records and files Take up other duties as assigned (travel arrangements, schedules etc.)

Front Desk Officer

• Aug 2019 - Oct 2019

Seasonal at the reception of the Tourist Information Center and onboard the two ferries of the Colectivité Territoriale between Canada, and Saint Pierre and Miquelon. Use of the CRM Ingénie Seasonal at the reception of the Tourist Information Center and onboard the two ferries of the Colectivité Territoriale between Canada, and Saint Pierre and Miquelon. Use of the CRM Ingénie

Front Desk Officer

• Dec 2018 - Jun 2019

A 7 months experience between the reception and the management department. Through this internship, I oriented my Bachelor thesis towards the following theme: "Adapting Lean Management to an Appart'hotel". A 7 months experience between the reception and the management department. Through this internship, I oriented my Bachelor thesis towards the following theme: "Adapting Lean Management to an Appart'hotel".

Front Desk Officer

• Jun 2018 - Aug 2018

Saisonnière au Centre d'information touristique ainsi qu'en mer sur les deux ferry de la Collectivité Territorial entre le Canada, Saint-pierre et Miquelon. Saisonnière au Centre d'information touristique ainsi qu'en mer sur les deux ferry de la Collectivité Territorial entre le Canada, Saint-pierre et Miquelon.

Communications Specialist

• Oct 2017 - Nov 2017

Travel Agent

• Jun 2017 - Jul 2017

Issuing airline tickets to Canada via GDS Gabriel, telephone and greeting customers Issuing airline tickets to Canada via GDS Gabriel, telephone and greeting customers

Front Desk Officer

• Feb 2017 - Feb 2017