Experience

The Technical University of Kenya

• Kenya
• Higher Education
• 200 - 300 Employee

• Technical Support Engineer

  • Jun 2021 - Present

  -Provided technical support and consultation to clients on hardware and software issues.-Implemented solutions to resolve complex technical problems and maintained a high level of customer satisfaction.-Delivered technical support and consultation services to clients, with a focus on increasing customer satisfaction and reducing support incidents.-Collaborated with cross-functional teams to resolve technical issues and improve support processes.-Trained clients on the use of new software and hardware and provided ongoing support to ensure successful adoption. Show less

• Senior Computer Technician

  • Feb 2015 - May 2021

  -Train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures • Installing network and computer systems. • Maintaining, repairing and upgrading network and computer systems. • Provide technical assistance to computer users. • Setting up personal computers (PC) for employee use, performing and ensuring proper installation of operating system and appropriate software. • Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Show less