Operations Manager

• Feb 2023 - Present

Shop Manager

• Mar 2021 - Present

• Interact with 50-200 customers per shift ensure satisfaction and prevent product loss through miscommunication• Develop technical knowledge of specialty coffee industry through detailed research• Interact with leadership to develop better solutions for workflow, marketing, and cost management

CCB - Aerospace, Defense, and Government Contracting

• Jun 2021 - Aug 2021

• Gained deep understanding of industry specialization for the greater Washington DC and Oak Ridge regional areas • Served as industry specialist and advisor for team members involved in Government Contracting deals within Truist footprint • Prepared pre-call planning briefs for team members prior to organization call to ensure personal and team understanding of company and leadership • Gained deep understanding of industry specialization for the greater Washington DC and Oak Ridge regional areas • Served as industry specialist and advisor for team members involved in Government Contracting deals within Truist footprint • Prepared pre-call planning briefs for team members prior to organization call to ensure personal and team understanding of company and leadership

Peer Communications Consultant

• Jan 2020 - Dec 2020

• Aid students of Haslam in professional development through writing and communication services • Consult with students one on one and facilitate an environment conducive to learning and improvement • Create a space where students feel comfortable and confident discussing their work such as resumes, cover letters, elevator pitches, LinkedIn, and presentations • Aid students of Haslam in professional development through writing and communication services • Consult with students one on one and facilitate an environment conducive to learning and improvement • Create a space where students feel comfortable and confident discussing their work such as resumes, cover letters, elevator pitches, LinkedIn, and presentations

Commercial Community Bank Intern - Middle Market Banking

• May 2020 - Aug 2020

• Analyze raw data based on varying criteria to differentiate and sort companies for prospecting opportunities • Perform industry research for different companies with revenue $50-500 million to determine eligibility for financing opportunities • Collaborate with team of 8 members on pre-screening calls and client discussions while working virtually • Completion of Financial Accounting for Lenders online course through Omega Performance and Excel Training with Training the Street • Analyze raw data based on varying criteria to differentiate and sort companies for prospecting opportunities • Perform industry research for different companies with revenue $50-500 million to determine eligibility for financing opportunities • Collaborate with team of 8 members on pre-screening calls and client discussions while working virtually • Completion of Financial Accounting for Lenders online course through Omega Performance and Excel Training with Training the Street

President

• May 2019 - Aug 2020

• Led and communicate with more than 150 members for planning and execution of events • Coordinated with advisor to lead and assign executive duties to elected members of board • Planed more than six bimonthly meetings per semester with goal of language acquisition and cultural awareness • Coordinated events including the Fall and Spring Student Engagement Fairs and the International Fair Transitioned to Secretary for Club • Led and communicate with more than 150 members for planning and execution of events • Coordinated with advisor to lead and assign executive duties to elected members of board • Planed more than six bimonthly meetings per semester with goal of language acquisition and cultural awareness • Coordinated events including the Fall and Spring Student Engagement Fairs and the International Fair Transitioned to Secretary for Club

Server

• Aug 2019 - Jan 2020

• Communicated in English and Spanish with 50-75 guests daily to meet requirements and ensure satisfaction • Provided attentive service and anticipate the needs of customers while maintaining a professional environment • Organized managerial duties including training of new staff members, scheduling, and task assignments • Communicated in English and Spanish with 50-75 guests daily to meet requirements and ensure satisfaction • Provided attentive service and anticipate the needs of customers while maintaining a professional environment • Organized managerial duties including training of new staff members, scheduling, and task assignments

Financial Services Intern

• Jul 2019 - Jan 2020

• Developed educational content regarding finances and history for professional and investor meetings • Collaborated with CEO and CFO in problem-solving and varying responsibilities for the company • Facilitated meetings with Angel Investors, Venture Capitalists, and company stockholders • Developed educational content regarding finances and history for professional and investor meetings • Collaborated with CEO and CFO in problem-solving and varying responsibilities for the company • Facilitated meetings with Angel Investors, Venture Capitalists, and company stockholders

English Teacher

• Oct 2018 - Aug 2019

• Instructed weekly Spanish Literacy and ESL classes with 15-20 native Spanish speakers • Interacted with people of diverse cultures in Spanish, both verbally and in written form • Instructed weekly Spanish Literacy and ESL classes with 15-20 native Spanish speakers • Interacted with people of diverse cultures in Spanish, both verbally and in written form

Teaching Assistant

• Aug 2011 - Apr 2016

• Led classes with children ranging from ages 4-14 years old • Assisted teacher with class activities and maintaining organization • Led classes with children ranging from ages 4-14 years old • Assisted teacher with class activities and maintaining organization