Experience

The Sales Studio

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Solution Consultant

  • Nov 2021 - Present

  Working as a consultant at TSS means that we are working together with customers to envision their sales processes and implementing software solutions such as Zendesk Sell CRM, Monday.com and/or PandaDoc. After onboarding the (sales) department we offer remote success in which we make sure that the customer is equipped to use the tool in such a way that it offers high quality insights. Teaching me: - Process and strategic thinking - Customer success - Personal leadership - Change management Show less



Effectory

• Netherlands
• Human Resources Services
• 200 - 300 Employee

• Junior Business Process and Change

  • Jan 2021 - Nov 2021

• Assistant Business Analyst

  • Feb 2019 - Jan 2021

  As a Team Assistent for the Future Hub I'm involved in the improvement and efficiency of all internal processes at Effectory. We do so by detecting bottlenecks, analysing the current way and implementing the new or improved process. My teams main purpose is to support other teams to work as efficient as possible to achieve the company goals. This means that we work together with others like support teams, client teams and development teams. The company itself is self-steering, so I'm required to work independently and take responsibility. - Responsibility- Autonomous- Helicopter view- Internal collaboration Show less

• Thesis internship

  • Feb 2020 - Aug 2020

  Subject: How work conditions can relate to happiness, ambassadorship and retention: Testing a model in the Dutch Healthcare Sector. The purpose of the research was to examine the mediating effect of happiness at work on the relationship between work conditions and retention on the one hand and ambassadorship on the other hand.



RealConnections

• Netherlands
• Internet Publishing
• 1 - 100 Employee

• CX researcher

  • Oct 2019 - Jun 2020

  During my internship at RC I did customer experience research. By first analyzing the existing internal data I could distinguish types of customers and create a research strategy. Second, I set up a questionnaire and collected the experiences of 65 customers. Lastly, I had 6 in depth interviews to further research the underlying reason of the experiences. During my internship at RC I did customer experience research. By first analyzing the existing internal data I could distinguish types of customers and create a research strategy. Second, I set up a questionnaire and collected the experiences of 65 customers. Lastly, I had 6 in depth interviews to further research the underlying reason of the experiences.



Beers & Barrels

• Assistent Manager

  • Jul 2015 - Oct 2019

  As an assistent manager in one of the most popular restaurants of Utrecht I'm responsible for achieving turnover goals whilst managing the team. This includes motivating, evaluating, supporting and optimising the team or individual. During the shift I'm the to-go-to person for both colleagues as guests making me fully responsible for the shift. Furthermore, I am involved in job interviews and the training of new colleagues. Keywords describing me whilst working at Beers&Barrels: - Responsible for the team and guests - Efficient - Solution-oriented - Decision taking - Reliable Show less



Utrecht University

• Netherlands
• Higher Education
• 700 & Above Employee

• Research assistent

  • Nov 2017 - Apr 2018

  Working as a research assistent I've developed new research skills, improved my Matlab skills, and enjoyed working for and with supervisors and other students. During this time I got involved in two studies on affective touch and sense of agency and started a pilot study on grip force. Working as a research assistent I've developed new research skills, improved my Matlab skills, and enjoyed working for and with supervisors and other students. During this time I got involved in two studies on affective touch and sense of agency and started a pilot study on grip force.