Julia Tweeten
Community Success Manager at Pine Park Health- Claim this Profile
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Bio
Credentials
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NBHWC accredited Integrative Heath Coach Training Program
Duke Integrative MedicineFeb, 2022- Nov, 2024
Experience
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Pine Park Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Community Success Manager
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Jul 2021 - Present
• Own and manage all aspects of the relationship with Pine Park partners (senior living communities) including directing successful clinic implementations and driving growth once services are established• Serve as the single point of contact for over twelve partners simultaneously by building trusted relationships, tracking all operational feedback, triaging and escalating concerns internally, and ensuring timely and high quality resolutions• Onboarded 25% of total patient population including lead generation, outreach (cold calling & in-person visits), lead qualification, nurture, closure, and warm pass-off to clinical team• Manually designed over fifty client progress reports and manage regular distribution of reports via a dynamic project plan• Established a playbook to document and standardize a collection of internal processes to enable efficient and comprehensive onboarding for new team members
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Propeller Health
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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Program Manager
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Sep 2018 - Jul 2021
• Directed complex programs through the full program lifecycle-from contracting to technical implementation, program launch, and progress monitoring while mitigating churn and driving contract renewal• Advised internal and external stakeholders on tactical program optimizations and high level strategy to achieve program adoption and scale• Served as a collaborative conduit between Propeller and strategic enterprise partners, including leading pharmaceutical companies and health systems• Built and managed multiple dynamic project plans at once, involving cross-functional collaboration in a fast paced, high-accountability environment• Collaborated closely with the data team to build analytics to display clinical and programmatic outcomes relevant to each customer's needs and goals
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Customer Advocate
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Nov 2017 - Sep 2018
• Resolved Customer inquiries ranging from technical troubleshooting to disseminating valuable feedback used to inform product decisions and commercial strategy • Established the Customer Experience team, spearheading the onboarding and ongoing support of four additional Customer Advocates• Designed and executed webinar and on-site trainings to prepare partners for successful program launches, both nationally and internationally
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AmeriCorps
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Government Administration
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700 & Above Employee
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Farm to School Nutrition Educator
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Aug 2016 - Aug 2017
• Prepared and facilitated experiential lessons for 4K-8 grade classrooms to introduce nutrition, gardening, and cooking practices• Developed a nutrition curriculum that is highly engaging and relevant for a diverse set of age groups and cultural backgrounds• Built a team of community partners and program support through networking and relationship building • Prepared and facilitated experiential lessons for 4K-8 grade classrooms to introduce nutrition, gardening, and cooking practices• Developed a nutrition curriculum that is highly engaging and relevant for a diverse set of age groups and cultural backgrounds• Built a team of community partners and program support through networking and relationship building
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Community Health Internship Program (AHEC CHIP)
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May 2016 - Aug 2016
• Identified and researched parks and recreational areas that serve as accessible physical activity outlets in Dane County and input them in an easily distributable spreadsheet to be integrated into United Way’s 2-1-1 directory• Created a toolkit of the Collaborative’s "Be Healthy! Backpack" program to fully explains its purpose, goals, and effectiveness in pilot trials to ensure program’s replicability • Identified and researched parks and recreational areas that serve as accessible physical activity outlets in Dane County and input them in an easily distributable spreadsheet to be integrated into United Way’s 2-1-1 directory• Created a toolkit of the Collaborative’s "Be Healthy! Backpack" program to fully explains its purpose, goals, and effectiveness in pilot trials to ensure program’s replicability
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Fitness Instructor
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May 2012 - Dec 2012
• Led 10 participants twice each week in TurboKick group exercise classes as a certified instructor• Memorized and performed 60 minute routines of choreography on an ongoing basis that was equally accessible for participants of varying age groups and fitness levels• Taught the only morning group fitness class that did not have to be canceled for low or no attendance• Demonstrated passion for utilizing fitness as a preventative health tool while providing positive support and encouragement to participants
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Education
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2013 - 2016
University of Wisconsin-Madison
Bachelor of Science - BS, Life Sciences Communication
Community
