IT Technician

• Dec 2022 - Present

Internal IT Administrator

• May 2021 - Dec 2022

My main responsibilities are, taking care of end users, preparing laptops, managing user accounts, and IT infrastructure in the cloud. With a main focus on Azure and Office 365. My main responsibilities are, taking care of end users, preparing laptops, managing user accounts, and IT infrastructure in the cloud. With a main focus on Azure and Office 365.

IT Service Desk Analyst

• Nov 2020 - May 2021

The first-line technician responsible for the onboarding process of new employees and IT issues at ICEYE. The first-line technician responsible for the onboarding process of new employees and IT issues at ICEYE.

ICT-helpdesk

• Jun 2019 - Sep 2020

At Experis I worked as a support analyst for their client IKEA. Here I handled all first line support for IKEA, I focused mainly on the Dutch market but I also supported all the other markets IKEA has. Here I coordinated all IT issues within IKEA, where technology and user-friendliness are always in focus. This includes issues within hardware, software, servers (Linux and Windows servers), office 365, Citrix and specific IKEA application support. I ensured that the communication between different IT teams within the company is handled smoothly. Besides this, I also made sure that complaints from employees within IKEA reach the correct teams in order to find a fast and appropriate solution for every single IT issue. Show less

Customer Service Specialist

• Jul 2018 - Mar 2019

At this job I worked as a customer support agent for Teleperformance. Teleperformance gave me the opportunity to work for their client Supercell. What I did was provide chat , mail , and phone support to customers about any kind of questions. A typical work day consisted of having meetings about ongoing issues and then replying to mails and calls we received the same day. At this job I worked as a customer support agent for Teleperformance. Teleperformance gave me the opportunity to work for their client Supercell. What I did was provide chat , mail , and phone support to customers about any kind of questions. A typical work day consisted of having meetings about ongoing issues and then replying to mails and calls we received the same day.

Information Technology Technician

• Jan 2018 - Jun 2018

At this internship I worked in a company that provided IT solutions for small and large businesses. A typical day consisted of answering phone calls of clients we have and resolving their IT issues. Sometimes I would be sent on an errand to check up on the companies we support and provide on site IT support when needed. At this internship I worked in a company that provided IT solutions for small and large businesses. A typical day consisted of answering phone calls of clients we have and resolving their IT issues. Sometimes I would be sent on an errand to check up on the companies we support and provide on site IT support when needed.

ICT-technicus

• Jan 2016 - Jun 2018

This is the part time job I had when I worked in college, what I did was going around my area fixing IT issues at home. This was done by submitting the hours I want to work and then receive appointments to go around my area. A typical appointment would range from fixing basic it issues like connecting a mouse to more complicated things like reinstalling computers and configuring home networks. This job gave me my first experience with both IT support and customer support. This is the part time job I had when I worked in college, what I did was going around my area fixing IT issues at home. This was done by submitting the hours I want to work and then receive appointments to go around my area. A typical appointment would range from fixing basic it issues like connecting a mouse to more complicated things like reinstalling computers and configuring home networks. This job gave me my first experience with both IT support and customer support.

Hardware Technician

• Jul 2015 - Nov 2015

At this internship I was taught how to work with specialized laptop gaming hardware, A typical day consisted of assembling and disabling gaming laptops. Besides this I also installed the software and drivers that were needed. At this internship I was taught how to work with specialized laptop gaming hardware, A typical day consisted of assembling and disabling gaming laptops. Besides this I also installed the software and drivers that were needed.

Information Technology Help Desk Technician

• Feb 2015 - Aug 2015

This was my first internship in my IT school, what I did here was help students and employee's resolve basic IT issues. A typical day consisted of checking IT tickets and resolving the IT issues that popped up. This ranged from hardware , software and network issues. This was my first internship in my IT school, what I did here was help students and employee's resolve basic IT issues. A typical day consisted of checking IT tickets and resolving the IT issues that popped up. This ranged from hardware , software and network issues.