Experience

QATestLab

• Cyprus
• IT Services and IT Consulting
• 100 - 200 Employee

• Account Manager

  • May 2021 - Present

  -Building relationships with our customers, making sure their needs are met.- Finding ways to do more business with our existing clients and helping our team hit our sales goals.- Teaming up with internal teams to get our clients what they require- Keeping the businesses with regular updates

• Database analyst

  • Sep 2020 - May 2021

  - Optimizing database systems for performance efficiency and assisting in capacity planning.- Working closely with development teams to improve applications' data interaction, as well as collaborating with system administrators and data architects to ensure data solutions are robust and reliable.- Providing technical support for database environments, including testing and installation of database management system (DBMS) updates.- Generating various reports by querying from the database as per need. Show less



DMP Development Group

• Technology, Information and Internet
• 1 - 100 Employee

• Сustomer support manager

  • Mar 2020 - May 2020

  - Overseeing and managing the customer support team to ensure optimal customer service. - Resolving complex customer complaints or issues escalated by team members. - Implementing effective processes and standards to improve customer support service. - Training and mentoring team members to ensure high-level competency and responsiveness. - Overseeing and managing the customer support team to ensure optimal customer service. - Resolving complex customer complaints or issues escalated by team members. - Implementing effective processes and standards to improve customer support service. - Training and mentoring team members to ensure high-level competency and responsiveness.



Blindeninstitutsstiftung

• Germany
• 1 - 100 Employee

• Volunteer

  • Sep 2018 - Feb 2020