Julian Hicks
CFO/CTO at Staff Smart, Inc.- Claim this Profile
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Bio
Experience
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Staff Smart, Inc.
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United States
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Staffing and Recruiting
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1 - 100 Employee
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CFO/CTO
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Mar 2013 - 10 years 10 months
San Diego Julian’s forte has been to build world-class IT organizations through strong leadership, passion, camaraderie, skills, and commitment. He has managed numerous IT organizations such as helpdesks, operations teams, engineering teams, and application development teams many in excess of 60 employees. Julian has been instrumental in rolling out global applications and has bought new products to market for CSC. Julian brings to Staff Smart a deep technical knowledge, of both IT… Show more Julian’s forte has been to build world-class IT organizations through strong leadership, passion, camaraderie, skills, and commitment. He has managed numerous IT organizations such as helpdesks, operations teams, engineering teams, and application development teams many in excess of 60 employees. Julian has been instrumental in rolling out global applications and has bought new products to market for CSC. Julian brings to Staff Smart a deep technical knowledge, of both IT infrastructure and Applications Development, from a client and staffing perspective. Julian has extremely strong vendor management skills, partnering whenever possible, allowing customer, candidate and Staff Smart to have open and fruitful dialogue. He is able to use his years of experience and technical knowledge to match the right technologist to the right position, helping Staff Smarts customers reduce their time to hire. Because of this Julian, provides Staff Smart’s clients a level of support that they simply cannot find elsewhere. His unique approach ensures that both the client and candidates have a synergy rarely found in the industry. Show less
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CareFusion
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Director Systems Engineering & Data Center Services
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Jun 2010 - Jan 2013
San Diego Accountable for the standing up of all EIT infrastructure as part of the divestiture from Cardinal Health. Responsible for the technical strategic and tactical solutions to meet CareFusion business needs Accounable for the implementation of monthly reporting Responsible for the development of the Infrastructure budget across all disciplines Accountable for the delivery of defect free technical solutions following industry best practices Career management and development of a… Show more Accountable for the standing up of all EIT infrastructure as part of the divestiture from Cardinal Health. Responsible for the technical strategic and tactical solutions to meet CareFusion business needs Accounable for the implementation of monthly reporting Responsible for the development of the Infrastructure budget across all disciplines Accountable for the delivery of defect free technical solutions following industry best practices Career management and development of a global team of systems engineers across multiple technical disciplines Show less
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CSC
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United States
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Information Technology & Services
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700 & Above Employee
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Service Delivery Executive
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Apr 2008 - Jun 2010
Manage a team of 100+ permanent and contract staff, providing support for a business unit’s outsourced IT of a fortune 100 company. Fiscal and operational responsibility for the management of the IT budget: Approximate yearly budget is $78M Development of thought leadership to the client Responsible for bringing innovation to the client, pricing and deployment of new products. Accountable for the delivery of all infrastructure and application services to meet over 200 SLA’s
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San Diego Data Center Director
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Aug 2002 - Apr 2008
Fiscal and operational responsibility for the 57 Mainfram Logical Partitions. Approximate yearly budget is $10.3M Fiscal and operational responsibility for a local government account. Approximate yearly revenue for this business is $14.5M Fiscal and operational responsibility for the a medical institution in LA. Approximate yearly revenue for this business is $5.4M Fiscal and Operational responsibility for the management of the San Diego Data Center facility: 1.45,000 sq ft of raised… Show more Fiscal and operational responsibility for the 57 Mainfram Logical Partitions. Approximate yearly budget is $10.3M Fiscal and operational responsibility for a local government account. Approximate yearly revenue for this business is $14.5M Fiscal and operational responsibility for the a medical institution in LA. Approximate yearly revenue for this business is $5.4M Fiscal and Operational responsibility for the management of the San Diego Data Center facility: 1.45,000 sq ft of raised floor: Implementation on new standards, that have enabled the SDDC to have the lowest cost raised floor per sq. ft. in North America. Manage a team of 50 + operational staff, and 2 managers, that support over 30 clients across multiple technologies.
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Senior Enterprise Support Manager.
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Feb 2000 - Aug 2002
Managed a team of 15 permanent staff, supporting CSC’s premier data center. Program coordinator for all North American workload consolidations into CSC’s centralized Enterprise Management Center. Developed standard operating processes and procedures for the support of CSC’s standard toolsets. This included mechanisms to support multiple accounts securely, and meet headcount reductions. Provided guidance and direction to the Wintel engineering factory on issues with products and… Show more Managed a team of 15 permanent staff, supporting CSC’s premier data center. Program coordinator for all North American workload consolidations into CSC’s centralized Enterprise Management Center. Developed standard operating processes and procedures for the support of CSC’s standard toolsets. This included mechanisms to support multiple accounts securely, and meet headcount reductions. Provided guidance and direction to the Wintel engineering factory on issues with products and operational tools. Reduced operational overhead across North America by $3 Million, through consolidation of multiple data centers, and existing workload into the Newark Enterprise Management Center. Managed a team of technical engineers responsible for implementation of Computer Associates “The Next Generation” (TNG), which enables the Production Operations team to monitor over 3,000 servers, in multiple locations for 4 clients.
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Operations Manager
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Jan 1999 - Jan 2000
Migrated the workload of three Fortune 100 outsourced client into the Newark Data Center. Reduced operational costs by $ 1 million by increasing productivity, and leveraging resources as new workload was integrated into the Newark Data Center. Managed the first production operations department, in North America, through ISO9001. Managed a team of 60+ operations staff, working 7 x 24 x 365, serving 5 clients. Forecast and oversaw the operational budget of $10 million for the Newark… Show more Migrated the workload of three Fortune 100 outsourced client into the Newark Data Center. Reduced operational costs by $ 1 million by increasing productivity, and leveraging resources as new workload was integrated into the Newark Data Center. Managed the first production operations department, in North America, through ISO9001. Managed a team of 60+ operations staff, working 7 x 24 x 365, serving 5 clients. Forecast and oversaw the operational budget of $10 million for the Newark Data Center.
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Customer Assistance Center Director
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Aug 1998 - Jan 1999
Reduced operational mistakes and errors by 50% by implementing check sheets and management controls in the Mid-Range operational environment. Identified operational inefficiencies to reduce the operational costs by 25% over a six month period, in the Mid-Range environment. Changing the hours supported by operators, leveraging the tape operators, and releasing one operator to an AS400 application achieved this. Managed a team of engineers to implement an automatic paging solution, which… Show more Reduced operational mistakes and errors by 50% by implementing check sheets and management controls in the Mid-Range operational environment. Identified operational inefficiencies to reduce the operational costs by 25% over a six month period, in the Mid-Range environment. Changing the hours supported by operators, leveraging the tape operators, and releasing one operator to an AS400 application achieved this. Managed a team of engineers to implement an automatic paging solution, which was integrated into Remedy, the problem tracking tool for JP Morgan.
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Help Desk Manager
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Aug 1997 - Aug 1998
Identified staffing and call routing inefficiencies to meet JP Morgan required Service Level Agreements. ncreased first-time resolution rate from 40% - 75%, by training the helpdesk analysts with the engineering staff, and increasing the number of staff on the helpdesk during peak times.
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Staff Smart, Inc.
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United States
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Staffing and Recruiting
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1 - 100 Employee
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CFO
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Jan 2008 - Dec 2008
Responsible for successfully identifying the best technical talent for our customers
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J.P. Morgan
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United States
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Financial Services
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700 & Above Employee
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Shift Manager
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Jan 1994 - Aug 1997
Reduced media management costs by $400,000, by moving backups to a leveraged backup solution, standardizing on media and obtaining a more competitive price for the media. Managed the implementation of a bespoke Visual Basic backup monitoring tool to alert the Operations department of backup failures and tape mounts for over 150 servers across the London campus.
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CSC
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United States
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Information Technology & Services
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700 & Above Employee
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Shift Manager
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Feb 1990 - Jan 1994
Reduced the media management costs by $50,000 per year by obtaining bulk discounts on purchases. Implemented new printing hardware and software for settlement statements, banking and financial reports, saving $75,000 per year Project Managed, the move of the Production Operations staff and workload to new offices in Canary Wharf, London.
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CPL
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1980 - 1990
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Education
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Worksop College