Juliane Cao
IT Manager, Vendor Management at CAA Club Group of companies- Claim this Profile
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Vietnamese -
Topline Score
Bio
Amit Chattoraj
Juliane is a highly energetic IT Professional with a pragmatic approach to deal with situations. Juliane has a natural ability to simplify complex engagements and requirements engaging cross functional teams to gain consensus. Juliane is firm and fair in her approach to negotiate with vendors. She is well respected by vendors and clients. Juliane has the ability to see beyond the immediate issue, as such, makes decisions that satisfy the short term needs and also address the long term strategy and goals. Juliane excels to improve customer satisfaction with her
Anthia Williams - Graham
Julianne was with ITS Manager, Vendor Management and Governance at Rogers Communications. I found her to be consistently pleasant and outstanding within his team, tackling all assignments with dedication. We worked parallel within the RSSP and Procurement process. We worked cohesively engaging one another to establish financial benefit and comparison of MSA and SLA deliverables. She was a pleasure to work with, I knew her as a lead, who took charge. A person who was able to establish a great vendor relationship understanding Rogers needs. I wish her the best of luck in her new direction. We will always be in touch you’re a great colleague and a wonderful friend.
Amit Chattoraj
Juliane is a highly energetic IT Professional with a pragmatic approach to deal with situations. Juliane has a natural ability to simplify complex engagements and requirements engaging cross functional teams to gain consensus. Juliane is firm and fair in her approach to negotiate with vendors. She is well respected by vendors and clients. Juliane has the ability to see beyond the immediate issue, as such, makes decisions that satisfy the short term needs and also address the long term strategy and goals. Juliane excels to improve customer satisfaction with her
Anthia Williams - Graham
Julianne was with ITS Manager, Vendor Management and Governance at Rogers Communications. I found her to be consistently pleasant and outstanding within his team, tackling all assignments with dedication. We worked parallel within the RSSP and Procurement process. We worked cohesively engaging one another to establish financial benefit and comparison of MSA and SLA deliverables. She was a pleasure to work with, I knew her as a lead, who took charge. A person who was able to establish a great vendor relationship understanding Rogers needs. I wish her the best of luck in her new direction. We will always be in touch you’re a great colleague and a wonderful friend.
Amit Chattoraj
Juliane is a highly energetic IT Professional with a pragmatic approach to deal with situations. Juliane has a natural ability to simplify complex engagements and requirements engaging cross functional teams to gain consensus. Juliane is firm and fair in her approach to negotiate with vendors. She is well respected by vendors and clients. Juliane has the ability to see beyond the immediate issue, as such, makes decisions that satisfy the short term needs and also address the long term strategy and goals. Juliane excels to improve customer satisfaction with her
Anthia Williams - Graham
Julianne was with ITS Manager, Vendor Management and Governance at Rogers Communications. I found her to be consistently pleasant and outstanding within his team, tackling all assignments with dedication. We worked parallel within the RSSP and Procurement process. We worked cohesively engaging one another to establish financial benefit and comparison of MSA and SLA deliverables. She was a pleasure to work with, I knew her as a lead, who took charge. A person who was able to establish a great vendor relationship understanding Rogers needs. I wish her the best of luck in her new direction. We will always be in touch you’re a great colleague and a wonderful friend.
Amit Chattoraj
Juliane is a highly energetic IT Professional with a pragmatic approach to deal with situations. Juliane has a natural ability to simplify complex engagements and requirements engaging cross functional teams to gain consensus. Juliane is firm and fair in her approach to negotiate with vendors. She is well respected by vendors and clients. Juliane has the ability to see beyond the immediate issue, as such, makes decisions that satisfy the short term needs and also address the long term strategy and goals. Juliane excels to improve customer satisfaction with her
Anthia Williams - Graham
Julianne was with ITS Manager, Vendor Management and Governance at Rogers Communications. I found her to be consistently pleasant and outstanding within his team, tackling all assignments with dedication. We worked parallel within the RSSP and Procurement process. We worked cohesively engaging one another to establish financial benefit and comparison of MSA and SLA deliverables. She was a pleasure to work with, I knew her as a lead, who took charge. A person who was able to establish a great vendor relationship understanding Rogers needs. I wish her the best of luck in her new direction. We will always be in touch you’re a great colleague and a wonderful friend.
Credentials
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Project Management Certificate
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Experience
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IT Manager, Vendor Management
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Jan 2018 - Present
> Drive continuous improvement through identification and delivery of new systems and/ or processing capabilities to improve operational efficiencies and business enhancement > Create and maintain vendor monthly reporting and negotiated revenue in scheduled face to face with the CIO > Review new and existing contracts and work with legal to ensure appropriate language is captured > Retain relationship with business and vendors > Tracking contract renewals in advance to give time for planning and Request for Proposal (RFP) > Customer liaison and point of contact for vendor management > Effective negotiate contracts/ purchases best terms, minimize cost and drive deal closure > Provide tactical guidance from the beginning to the end of the client contract process Show less
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Senior Global Supplier Manager
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Jun 2016 - Dec 2017
Provide value-add and sustainable 360 degree view of our suppliers from a performance, risk, and relationship perspective Part of the resourcing strategy for building Supplier Governance capabilities within the first line Technology organization Build mature types of metrics to evaluate different suppliers Perform analysis, data gathering, working with different stakeholders to engage, run workshops to educate and gather feedback Produce suppliers performance summary report to the executive management Interact with external suppliers to gather feedback, communicate, and review performance reporting across various types of service offerings Show less
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RBC
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France
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Design Services
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1 - 100 Employee
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Contigent Workforce Management Professional Services CoE
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Jan 2016 - May 2016
Responsible to support the oversight of Professional Services Statement Of Work processing within the Contingent Workforce Management Professional Services Program Supports the Senior Manager, Professional Services to ensure processing of all Statement Of Work and resources aligned to the Statement Of Work occur in a timely and accurate fashion Lead vendors and business Statement Of Work onboarding and training sessions Responsible to understand business and finance reporting requirements and support the request for all reports Responsible to be a first point of contact for vendors, managers and business groups Show less
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mobileLIVE Inc
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Technology, Information and Internet
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Contracts Manager
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Jul 2015 - Oct 2015
Accountability for smooth procurement operations (such as setting up/ negotiating the contracts with new clients, drafting the quotes and associated SOWs and invoice/ billing support for the services performed by mobileLIVE in collaboration with Accounting Team) Responsible for developing strong and trusted sourcing relationships for mobileLIVE with its clients Responsible for managing supplier/ client relationships, including driving value for money and coordinating efforts between internal stakeholders and the supplier/ client account teams to meet the objectives Responsible for negotiating, drafting, administering and managing commercial contracts associated with hardware, software and Services with mobileLIVE’s clients Show less
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TELUS
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Canada
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Telecommunications
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700 & Above Employee
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Vendor Manager
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Jul 2013 - Jun 2015
End-to-end "Procure-to-Pay" Pre-sourcing strategizing / sourcing / contracting / vendor management activities in IT Professional Services sourcing category Cross functional team management and facilitation skills in a global context with both internal and external stakeholders Lead cross functional teams towards desired outcomes Lead supplier negotiations, including end-to-end RFx processes Establish of detailed legally binding contract terms and conditions Strong general procurement, vendor management and sourcing knowledge and skills Proven experience developing and managing successful relationships with vendors/suppliers and internal stakeholders at both working and senior level Experience with eSourcing tools Show less
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The Co-operators
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Insurance
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100 - 200 Employee
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IT Procurement - Contract/Sourcing Specialist
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Feb 2013 - Jun 2013
Acts as a consultant in the research, development and execution of RFI's, RFQ’s & RFP Teams with clients to implement tactics to deliver optimized value and reduced risk within the Co-Operators IT vendor portfolio Facilitates the sourcing process, providing coaching and leveraging IT sourcing best practices Develops and maintains RFx library (templates, evaluation matrices) Assesses proposed vendors for conformance and quality Conducts vendor market research Identifies possible replacement vendors and prepares transition strategies Works in partnership with Corporate Procurement, Finance and other key stakeholders to develops and evolves the Co-operators IT Sourcing best practices, templates, and methodologies Aligns with procurement/contract policies to establish a standard sourcing/procurement practice including process & artifacts to ensure high quality IT sourcing activities Provides planning assistance, coaching or direct support during the negotiation phase to enable achievement of contract targets Assist IT Business Partners in vendor contract disputes Show less
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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Vendor Relationship Manager
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Nov 2012 - Feb 2013
Management of relationships including a role in cross functional teams as well as in negotiation efforts with suppliers. Understand, and communicates contracting best practices. Management of specific strategic relationships including monitoring their performance and the overall relationship including the administration of effective report card programs to ensure adherence to the SLA and operational targets. Take a leadership role in the negotiation of terms and conditions with vendors, work with internal and external legal counsel as well as key functional areas of the organization to ensure contracts and agreements meet TDBFG policies and standards. Performance of regular vendor risk assessments to determine risk with regards to financial solvency, business dependency, replacement time and cost, employee/client exposure, dollar spend, reputation and ownership considerations and industry trends. Follow governance process framework for interactions and integrations with all vendors. Work with internal and external stakeholders in a way that positively engages their support using problem solving, persuasion and proactive communication skills. Help establish common goals between key stakeholders and vendors, and drives communication between both sides. Translate business and IT requirements skillfully using most-appropriate approaches to identify, evaluate and select the right vendors in partnership with key stakeholders. Ensure that vendors are compliant with TDBFG policies and industry regulatory obligations. Show less
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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Procurement - Sourcing and Contract Lead
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Apr 2012 - May 2012
Review, analyze and provide recommendation for Enterprise contractsMentor on Contract Management COE
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ITS Manager, Vendor Management and Governance
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Oct 2008 - Apr 2012
• Perform vendor management governance and maintain policies, standards, procedures and controls for Rogers Strategic Vendors• Create and implement Service Level Agreements for IT vendors• Act as liaise for scope of work, change requests, schedules and agreements between Rogers IT Prime and Procurement to ensure consolidated requirements are gathered and communicated• Lead negotiations for Scope of work and change requests - Managed Services, Software and Consulting Services• Analyze, manage and report on vendor performance and compliance to contract business/technical terms and conditions (SLA) Show less
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Bell Canada
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Canada
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Retail
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1 - 100 Employee
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Business Systems Management/Project Manager
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Dec 2000 - Aug 2008
•Responsible for Mobility and Bell Stores Service Level Management with CGI and Amdocs which included analyzing of vendor service level reporting and annually re-establishing Service Level Agreement targets •Utilized and managed vendors and other appropriate problem management and operations teams to achieve service level objectives •In addition, accepted responsibility as Bell Stores prime for incident, change, and service management and also the escalation point for the CGI Help Desk on trouble ticket prioritization for Bell Stores •Managed the handling of major incidents and identified the root causes •Published status of outages to senior management, and meeting with senior management as required •Supported the change management approval process by reviewing change requests for historically high-risk changes •Beyond primary job responsibilities, volunteered to take on Operations projects before obtained the Master Certificate in PM Show less
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CGI
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Canada
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Information Technology & Services
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1 - 100 Employee
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Service Level Management
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1997 - 2000
Created, negotiated, and maintained over 40 SLAs. Liaison between Production Support group, vendors, and Bell IS/IT to enhance/facilitate the delivery of end to end solutions. Managed customer interface on complains, concerns, and problem resolutions. Also, maintained Utilities funding/Work programAccomplishments:• Created SLA for Bell Direct project which included Bill Presentment, Bill Pre-authorized, etc.• Produce on-time monthly BCCS (high profile) Client Impact report to the Bell IS/IT Operations Community Show less
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Consultant
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1993 - 1997
Set up the Toronto Help Desk as the sub-Help Desk of the main Stentor Help Desk and then managed one of the options. Looked after SaskTel as its representative for Stentor.Accomplishments:• Co-ordinated a network project without any network experience and at the end the project came successfully• Developed and maintained Disaster Recovery Plan (DRP)
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Education
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2011 - 2012
Rogers Communications
Green Belt, Lean Six Sigma -
2003 - 2005
York University - Schulich School of Business
Master Certificate, Project Management -
2000 - 2000
Pink Elephant
Certificate, ITIL Service Level Agreement -
1999 - 1999
Pink Elephant
Certificate, ITIL Service Level Management Practitioners -
1998 - 1998
Pink Elephant
Certificate, ITIL Service Management Essentials -
1986 - 1989
Centennial College
Diploma, Accountant/Programmer Analyst
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