Experience

MUSCLE

• Costa Rica
• Software Development
• 1 - 100 Employee

• Vice President Operations

  • Dec 2022 - Present



Cuestamoras

• Costa Rica
• Investment Management
• 1 - 100 Employee

• Business Intelligence Analyst

  • Mar 2020 - Nov 2022

  - Designed and developed Dashboards (PowerBI) to monitor KPIs for various departments - Used statistical models to forecast main KPIs and socialized projections within teams - Planned and executed consumer research projects, including: market research, socio-demographic analysis, exit interviews, among others - Conducted ad-hoc research on potential tenants and contributed with the optimization of the commercial offer - Participated in the structuring of a data lake (Azure) with the IT department - Prepared continuous benchmarking reports for international and local competitors, generated trend reports and provided visibility for all departments - Regularly analyzed tenant’s sales versus foot traffic and identified trends used to optimize revenue - Prepared and ran the digital marketing strategy (Meta) for businesses in the pharmaceutical and real estate industry - Participated in a last-mile optimization project for pharmacies, reducing delivery time and cost - Cooperated in the integration of a CRM solution for Farmacias Fischel, mediating with the supplier and the local team - Inventorized the different companies’ digital and data assets and proposed optimization solutions Show less



The Queens Flowers

• United States
• Import & Export
• 1 - 100 Employee

• Project Development Manager

  • Jul 2018 - Dec 2018

  - Managed process improvement projects at a flower import facility, resulting in cost reductions of up to $100,000 per year - Point of contact and facilitator as a Distribution Center Analyst for a PwC consulting project - Redesigned processes and created dashboards to facilitate communication between parts in the product receiving process - Worked with the team in Colombia to implement risk management and error reducing projects along the supply chain - Managed process improvement projects at a flower import facility, resulting in cost reductions of up to $100,000 per year - Point of contact and facilitator as a Distribution Center Analyst for a PwC consulting project - Redesigned processes and created dashboards to facilitate communication between parts in the product receiving process - Worked with the team in Colombia to implement risk management and error reducing projects along the supply chain



Designers Choice LLC

• United States
• Import & Export
• 1 - 100 Employee

• Industrial Engineering Co-op

  • Jul 2016 - Dec 2016

  ● Led a Six Sigma project to improve productivity in the manufacturing process by 15% ● Managed and supervised the "Support" branch in the production plant ● Worked with Human Resources in the facility manpower planning process ● Drafted and designed a new layout to illustrate maximum efficiency in the facility ● Led a Six Sigma project to improve productivity in the manufacturing process by 15% ● Managed and supervised the "Support" branch in the production plant ● Worked with Human Resources in the facility manpower planning process ● Drafted and designed a new layout to illustrate maximum efficiency in the facility



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Intern

  • May 2016 - Jul 2016

  ● Designed and developed an overtime reduction model which reduced overtime pay by 40% ● Worked with the HR department to implement a program to reduce absenteeism ● Received training for WCM Methodology and its application in a food production plant ● Designed and developed an overtime reduction model which reduced overtime pay by 40% ● Worked with the HR department to implement a program to reduce absenteeism ● Received training for WCM Methodology and its application in a food production plant



Danz Studio

• San Jose, Costa Rica

• Dance Teacher

  • Jan 2011 - Dec 2013

  ● Trained and guided students from ages 5-12, choreographed an end-of-year presentation ● Learned how to respond to concerned parents & meet high expectations ● Trained and guided students from ages 5-12, choreographed an end-of-year presentation ● Learned how to respond to concerned parents & meet high expectations