Juliana Porras
Back Office Biller Specialist at UCB- Claim this Profile
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Portuguese Limited working proficiency
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English Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Executive English for services
INAMar, 2008- Oct, 2024
Experience
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UCB
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United States
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Financial Services
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100 - 200 Employee
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Back Office Biller Specialist
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Jul 2022 - Present
- Appointed for sending reports Excel, Word and PowerPoint format every 2 hours to management, as well as handling 50 cases per day in order to keep business operations on good numbers - Responsible for calling Health-Care Insurance companies via Lync app to make sure they pay their patients pending balance, so that we can avoid their bills to go over their subscribed plan - In charge of checking Insurance companies' websites to monitor the moment they receive a patient’s plan and when they processed it Show less
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Roche
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Switzerland
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Biotechnology Research
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700 & Above Employee
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Back Office Finance / IT Specialist
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Aug 2019 - Mar 2022
- Responsible for analyzing bills related to company operations and Health-Care situations from customers due to illness or accidents - Assist users to troubleshoot application access issues through remote sessions so that they could continue contributing to company’s success - Provide resolution to customer’s issues by guiding them on the troubleshooting process for iMac, iPhone and iPad related to, mostly, with Internet connection issues, certificates and computer issues - Responsible for analyzing bills related to company operations and Health-Care situations from customers due to illness or accidents - Assist users to troubleshoot application access issues through remote sessions so that they could continue contributing to company’s success - Provide resolution to customer’s issues by guiding them on the troubleshooting process for iMac, iPhone and iPad related to, mostly, with Internet connection issues, certificates and computer issues
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Back Office / Call Entry Specialist
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Dec 2017 - Sep 2018
- In charge of creating new cases, monitoring queue of tickets and reviewing and documenting meter reads to gradually educate team on correct procedures - Troubleshooting problems with the installation of printer parts so that user’s operations was not impacted - Assisting in projects to provide technical training to new hires, this way, learning curve could be decreased and customer satisfaction, increased - In charge of creating new cases, monitoring queue of tickets and reviewing and documenting meter reads to gradually educate team on correct procedures - Troubleshooting problems with the installation of printer parts so that user’s operations was not impacted - Assisting in projects to provide technical training to new hires, this way, learning curve could be decreased and customer satisfaction, increased
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STT Group
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Costa Rica
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Customer Service Representative
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Dec 2016 - Oct 2017
- In charge of providing phone and email assistance to the HP Inc. printer department to provide accurate and efficient resolution to problems - Dispatching technicians to customer offices in order to solve issues in an expedited manner via physical interaction - Ordering hardware parts for technicians and resolving customers and technicians’ questions over phone, email, chat to achieve company’s and team’s Service Level Agreement - In charge of providing phone and email assistance to the HP Inc. printer department to provide accurate and efficient resolution to problems - Dispatching technicians to customer offices in order to solve issues in an expedited manner via physical interaction - Ordering hardware parts for technicians and resolving customers and technicians’ questions over phone, email, chat to achieve company’s and team’s Service Level Agreement
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Education
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2006 - 2014
Colegio La Aurora de Heredia
Bachelor's degree
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