Juliana Ike
Customer Support at Cryset- Claim this Profile
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Bio
Credentials
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Product Management
Side HustleMay, 2022- Sep, 2024 -
All-Round Preparation for the World of Work
PropelGrad -
Customer Relationship Management
Sansvid-M International Nigeria -
Health, Safety and Environment 1 & 2
Sansvid-M International Nigeria -
Human Resources Management
Sansvid-M International Nigeria -
Information and Communication Technology
Sansvid-M International Nigeria -
Project Management
Sansvid-M International Nigeria
Experience
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Cryset
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Support
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Jan 2021 - Present
▶️ Providing assistance to 350+ customers via online chat, phone calls, and in-person; advising on company operations, and resolving issues. ▶️ Onboarding new customers; handling customer data entry. ▶️ Collaborating with finance and IT departments by providing accurate and needed information and feedback. ★Key Achievement: 🔹 Streamlined the dispute resolution process, this led to increased recommendations by existing customers, resulting in an increase in customer base by 130% in less than 2 years. Show less
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Customer Service
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Sep 2019 - Dec 2020
▶️ Interacted with customers via emails, phone calls, online chat, and in person. ▶️ Updated clients on job status, processed records of customer data and filed customer account documents. ▶️ Resolved problems by clarifying the customer's complaint; addressed the issue with the right personnel and followed up to ensure a fast resolution. ▶️ Involved in all the service processes, ensuring customers' needs are a priority to achieve timely delivery of our services. ▶️ Provided accurate and needed information to clients and to other departments using the right methods/tools. ▶️ Compiled reports on overall customer satisfaction. ▶️ Advised on company information. ★Key Achievements: 🔹 Employed a transparent feedback system which increased customer return rates and company business referrals. 🔹 Proven ability to build sustainable relationships with clients. Show less
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Assistant Production Supervisor
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Aug 2018 - Jul 2019
▶️ Monitored BMR (Batch Manufacturing Record) documentation for every batch production from start to finish and ensured set specifications are met. ▶️ Guaranteed packaged products met Standard Operating Procedures and all legal requirements including those as specified by NAFDAC. ▶️ Supervised casual workers and ensured time was optimally utilized. ▶️ Inspected products prior to delivery and ensured accurate labeling and record keeping. ▶️ Provided manufacturing materials, correctly imprinted labels, and packaging materials. ▶️ Resolved personnel problems by investigating issues, identifying solutions, and recommending action. ★Key Achievements: 🔹 Introduced a more effective system in data entry which reduced time spent on production documentation to one-third of the initial. 🔹 Met up deadlines on delivering a production that seemed too challenging by employing a different approach. Show less
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Port Harcourt Refining Company
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Nigeria
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Oil Refining-Production Engineering Intern
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Jul 2016 - Oct 2016
▶️ Assisted during plant start-ups and shut-downs. ▶️ Involved in monitoring and controlling system variables - pressure, flow, level, and temperature of chemical process equipment. ▶️ Practiced and got skilled in workplace safety and fire outbreak response. ▶️ Learnt remedial operations to maintain production at optimal levels. ▶️ Carried out refinery activities like collection of refined oil samples and catalyst loading to hopper. ★Key Achievements: 🔹 Got well familiarized with the Area 3 of PHRC comprising the Fluid Catalytic Cracking Unit-16, Gas Concentration Unit-14, Gas treatment Unit-17, and the Merox Unit-18. Learned the plant processes and stages that catalytically convert Heavy Diesel oil to LPG(Liquefied Petroleum Gas), FCC gasoline, LCO(Light Cycle Oil) and Decanted Oil. 🔹 Received a certificate of excellence in my overall performance and learning. Show less
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Education
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2012 - 2017
Nnamdi Azikiwe University
Bachelor's degree, Chemical Engineering
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