Experience

AcuityMD

• United States
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Apr 2023 - Present



NICE

• United States
• Software Development
• 700 & Above Employee

• Business Analyst

  • Jun 2022 - Apr 2023

  - SQL Queries to manage and troubleshoot data - Design of data visualization (Tableau) - Lead customer facing presentations with all levels of customer management - Configure the product to match the business requirements. - Support customer testing cycles through triaging and issue fixes. - Troubleshoot issues with the ETL process. - SQL Queries to manage and troubleshoot data - Design of data visualization (Tableau) - Lead customer facing presentations with all levels of customer management - Configure the product to match the business requirements. - Support customer testing cycles through triaging and issue fixes. - Troubleshoot issues with the ETL process.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • May 2017 - Jun 2022

  - Managing onboarding projects facilitating and organizing meetings and training sessions - Data analytics on call center KPIs - Mainly using Microsoft Suite (advanced skills in Excel, Access, Power BI, etc.), Tableau, Jira, and SharePoint - Policy and Procedure management using internal websites - Data analytics using queries and database management systems (Excel, Access, Alteryx, SAS, etc.) - Issue management using Jira - Acting as liaison with change management teams for Policy and Procedure risk management - Ensuring adherence to regulatory policies regarding bank accounts and the IRS Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Barista

  • Feb 2016 - Apr 2017

  - Fast paced customer facing environment handling food - Fast paced customer facing environment handling food