Experience

Charter One
• United States
• Education Administration Programs
• 1 - 100 Employee
• Educator

  • Jul 2019 - Present


Brookdale Senior Living/Nurse On Call

• Intake Coordinator

  • Nov 2012 - Oct 2016

  Intake Coordinator - 2015-2016 • Verified insurance information and managed 60 monthly claims • Entered 535 pieces of data monthly into prescribed computer system • Documented all relevant encounters relating to 535 patient's plan of care • Referred calls to external agencies as and when required • Identified and resolved beneficiaries’ problems Document Tracking Specialist - 2016 - Close • Consulted with physicians, family members, other healthcare agencies to verify face to face encounters for continuation of medical care. • Tracked and reviewed patient’s outstanding orders for Medicare reimbursements. • Maintained, managed computer database of all filed documentation, ensuring their accuracy, quality and integrity for fast retrieval. Receptionist - 2016-Close • Answered multi-telephone lines averaging between 100-120 calls daily • Generated Agent Summary Reports, Referral Reports; Intake Reports, Admission by Date Reports and Disaster Preparedness Reports • Scheduled and confirmed appointments and maintained event calendars • Greeted and welcomed customers, clients, and other visitors • Handled incoming and outgoing mail • Confirmed and posted invoices for accounts payable • Received, sorted incoming mails; packaged, labeled outgoing mail for UPS and FedEx • Scanned, renamed, attached, copied, faxed, filed, photocopied paper or electronic documents • Ordered and maintained office and cleaning supplies inventory Data Entry Specialists - 2012-2014 • Prepared data for inputting into databases • Typed between 70-76 monthly plan of care packages for deadline closings • Corroborated data accuracy after performing data entry procedures with source documents



School District of Osceola County - Neptune Middle School

• Paraprofessional

  • Dec 2005 - Oct 2006

  Assisted lead teacher with Exceptional Student Education (ESE), as well as individuals with learning challenges and special needs within a mainstreamed, inclusive classroom. Redirected students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors. Established positive relationships with students, parents, fellow teachers and school administrators/staff. Assisted lead teacher with Exceptional Student Education (ESE), as well as individuals with learning challenges and special needs within a mainstreamed, inclusive classroom. Redirected students exhibiting behavior problems by replacing disruptive, unproductive patterns with positive behaviors. Established positive relationships with students, parents, fellow teachers and school administrators/staff.



Osceola Board of County Commissioners - Dept.- Osceola County Children Home

• Senior Houseparent/Shift Supervisor

  • Aug 1997 - Jul 2005

  Promoted to fulfill a broad range of Organization Operation functions, including recruiting and training employees, overseeing disciplinary action and managing client’s records. Assisted with procurement, negotiated prices and ordered facility supplies, maintained inventory and purchased needed items for clients. Conducted shift meetings, resolved conflicts between employees and also clients, coordinated clients health appointments to promote client wellness. Promoted to fulfill a broad range of Organization Operation functions, including recruiting and training employees, overseeing disciplinary action and managing client’s records. Assisted with procurement, negotiated prices and ordered facility supplies, maintained inventory and purchased needed items for clients. Conducted shift meetings, resolved conflicts between employees and also clients, coordinated clients health appointments to promote client wellness.