Part-time Sales Advisor

• Sep 2022 - Present

Assistant Manager

• Jun 2022 - Aug 2022

Achieving sales targets in line with store KPI objectives Delivering exceptional customer experience at all times Team management Clienteling, networking & events Processing transactions Development of team members Adhering to policies & procedures Achieving sales targets in line with store KPI objectives Delivering exceptional customer experience at all times Team management Clienteling, networking & events Processing transactions Development of team members Adhering to policies & procedures

Sales Manager

• Apr 2021 - Jun 2022

Development, implementation & follow-up of the various standards & policies in the storeStrategic responsibility & development of the butiks-assistants function in the storeStructure & organisation of all stock storage areas in the storeDaily overall management of the storeOrganisation, invitations and implementation of internal workshops in storeRecruitment assistant i.e. InterviewsStaff performance reviews

Butik-assistants manager

• Oct 2020 - Jun 2022

Overall responsibility for the butiks-assistant teamDaily task planning for the Butiks-assistant team comprising of 10-20 team membersIntroduction training for all members of the Butik-assistants & the sales people joining the team in the storeDaily assigning & prioritizing of tasks for the butik assistant team e.g. spontaneous stock takesOverseeing that the appearance and presentation of the store is as per set standardsOverall responsibility for the prepping and wrapping of all presents in the storeOverall responsibility for maintenance of structure & organisation of all storage areas in store Show less

Full-time Sales Advisor

• Nov 2018 - Oct 2020

Receiving clients and offering them advice on products and services Providing information and other services such as handling returns of merchandise Locating products on behalf of customers Maintaining a clean and orderly environment in the store Monitoring shelves inventory and unloading new products when needed Operating cash registers and closing daily revenues Securing that clients receive excellent service so they leave with a 'smile of satisfaction' Year-End stocktake Show less

Project lead Christmas shop 2019

• Nov 2019 - Jan 2020

Assisted Store Manager in planning and implementing strategies to attract customers Coordinated daily customer service operations (e.g. sales processes, orders and payments) Tracked the progress of weekly, monthly, quarterly and annual objectives Monitored and maintained store inventory Evaluated employee performance and identify hiring and training needs Supervised and motivated staff to perform their best Coached and supported new and existing Sales Associates Suggested sales training programs and techniques Communicated with clients and evaluated their needs Analysed consumer behavior and adjust product positioning Handled complaints from customers Conducted regular audits to ensure the store was functional and presentable Made sure all employees adhered to company’s policies and guidelines. Show less

Retail Sales Manager

• Jan 2016 - Nov 2016

Incharge of operations for all 10 stores in Kenya & Tanzania Recruiting & interviewing of staff Establishing & conducting orientation and training programs Maintaining of the monthly retail performance report Supervise & guide staff towards maximum performance Supervising staff & guiding retail team towards maximum performance Bridging management & retail staff relations by addressing demands, grievances & other issues Preparing & controlling the retail budget Monitoring stock levels & purchases Planning & overseeing in-store promotions and events Keeping abreast market trends to determine improvements required in stores Analyzing sales & revenue reports and making forecasts Ensuring the stores fulfilled all legal, health & Safety guidelines Dealing with customer complaints to maintain brand’s reputation Show less

Accounts Receivable Officer

• Aug 2014 - Dec 2015

Preparing, verifying & processing invoices Recording cash, checks & credit card transactions Following up, collecting & allocating payments Researching & resolving payment discrepancies Reconciling the accounts receivable ledger Assisting with month-end closing Reviewing AR aging to ensure compliance Maintaining AR customer files & records Preparing, verifying & processing invoices Recording cash, checks & credit card transactions Following up, collecting & allocating payments Researching & resolving payment discrepancies Reconciling the accounts receivable ledger Assisting with month-end closing Reviewing AR aging to ensure compliance Maintaining AR customer files & records

Sales Advisor

• Feb 2014 - Aug 2014

Interacting with customers to offer guidance, point out products & assist in purchasing decisions Maintaining in-depth product knowledge to supply customers with best information possible Handling customer phone calls & emails Taking product and service orders Receiving customer complaints & offering necessary solu-tions Operating the cash register to collect payments Overseeing product shelving, organization & inventory levels Ensuring cleanliness of all customer facing areas Show less

Regional Field Officer

• Jun 2012 - Dec 2013

Organizing and co-ordinating program meetings and training courses Conducting pre-disbursement assessments Controlling sent grant budgets Reviewing grant reports Conducting quarterly financial reviews & grant audits Organizing and co-ordinating program meetings and training courses Conducting pre-disbursement assessments Controlling sent grant budgets Reviewing grant reports Conducting quarterly financial reviews & grant audits

Owner/Wardrobe stylist

• Sep 2011 - Feb 2013

Sourcing of clothes, shoes and accessories Styling of models for display photographs Selling Clothes, Shoes and accessories on Facebook Sourcing of clothes, shoes and accessories Styling of models for display photographs Selling Clothes, Shoes and accessories on Facebook

Accounts Intern

• Sep 2010 - Dec 2010

Recording transactions as they progress to different offices. Writing imprest request forms as required by authority. Reconciliation of bank statement and cashbook. Addressing clients’ queries on transaction process. Recording transactions as they progress to different offices. Writing imprest request forms as required by authority. Reconciliation of bank statement and cashbook. Addressing clients’ queries on transaction process.

Accounts Intern

• Jul 2008 - Sep 2008

Attending to members’ queries at the reception. Reconciliation of members personal Account. Recording of Guarantors. Loan processing. Writing payment Vouchers, Receipts and Cheques Attending to members’ queries at the reception. Reconciliation of members personal Account. Recording of Guarantors. Loan processing. Writing payment Vouchers, Receipts and Cheques