Experience

MSA Focus International Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• System Support Analyst

  • Jan 2021 - Present

  Job descriptions: -  Provided application support (ForeTV and ForeTV Pulse systems - Broadcast Management System) to clients (StarHub, Singtel, Maori, BeIN, ASTRO, RTM, PCCW and et cetera. Gathered information from clients, restored client’s database to local server, updated application licenses for clients.  Prepared system specifications/solution design and UAT documentations for clients.  Performed quality assurance tests of ForeTV and ForeTV Pulse systems.  Participated in SIT.  Conducted internal and external trainings to internal team and clients.  Worked closely with development team or United Kingdom team for implementing long term corrective measures or offer quick solutions to clients when applicable.  Made sure project documents or SOP are completed, shared among IT team, and stored appropriately in Microsoft Teams. Show less



HAVI Logistics (M) Sdn Bhd

• Malaysia

• IT Support - MY

  • Apr 2020 - Aug 2020

  Job descriptions;  Provided application support (SOA and E-Invoice systems) to user.  Liaised closely with internal users, global teams in China Japan, Singapore, Philippines, Indonesia and third parties (IT McDonald’s and RES teams) for implementing long term corrective measures or offer quick solutions to business user when applicable.  Led and performed SDLC process (requirement collection and analysis, design, testing implementation (SIT & UAT deployment and maintenance).  Briefed end to end solution to users and IT team (included IT managers).  Made sure project documents or SOP are completed, shared among IT team, and stored appropriately in Microsoft Teams.  On call support, security access roles and troubleshoot minor network tasks. Show less



Martin-Brower Malaysia Co. Sdn Bhd

• Malaysia

• IT Business Analyst/Developer-SEA

  • Jun 2019 - Mar 2020

  Job descriptions;  Provided application support (JDE 9.0, JDE 9.2, E-Invoice, Cognos Report, Paragon System, Non Trade Purchase (NTP) systems) for user.  Liaised closely with internal users, global teams in Brazil, United States, Australia and third parties (IT McDonald’s and RES teams) for implementing long term corrective measures or offer quick solutions to business user when applicable.  Led and performed SDLC process (requirement collection  Conducted JDE 9.2 training for East Malaysia team.  Managed/led NTP project for SEA team (Singapore), conducted training and managed to go live in March 2020.  Same duties as last bullets 3-6 (as in HAVI Logistics (M) Sdn Bhd). Show less



Ann Joo Resources Berhad

• Malaysia

• IT Executive

  • Oct 2015 - Jun 2019

  Job descriptions; Provided application support (Epicor and Movex) Participated in Business Intelligence (BI) project and work closely with Sweden team. Performed customization, restore Epicor system, master data setup and data entry. Led transport module project and managed to go live for Saga Makmur Industri Sdn Bhd(SMI). Same duties as last bullets 3-6 (as in HAVI Logistics (M) Sdn Bhd). Job descriptions; Provided application support (Epicor and Movex) Participated in Business Intelligence (BI) project and work closely with Sweden team. Performed customization, restore Epicor system, master data setup and data entry. Led transport module project and managed to go live for Saga Makmur Industri Sdn Bhd(SMI). Same duties as last bullets 3-6 (as in HAVI Logistics (M) Sdn Bhd).



Megasteel Sdn Bhd

• Malaysia

• System Engineer

  • Aug 2012 - Oct 2015

  Job descriptions; Provided production System Support(PSS) application support. Performed database backup while plan stoppage. Daily monitoring and maintain PSS server. Performed daily checking for Level 3 report and SMS data. Standby for 24/7 on-call support. Conducted SOP briefing to IT support team and end to end solution to end users. House kept job number and do data patching. Performed administrative tasks for IT team such as monitoring attendance, slot time issues, MC letter, managed petty cash, collected letters from Wisma Lion, prepared duty roster for support team, liaised with payroll department regarding to salary issue and submitted overtime form. Show less



The Campus Resources Sdn Bhd

• Malaysia

• Sales and Marketing Executive

  • Dec 2011 - Jun 2012

  Job descriptions; Performed book exhibition at schools in Sri Aman, Sarawak. Supervised and provided training on job for newbies. Carried out daily sales record for. Prepared monthly report to manager. Job descriptions; Performed book exhibition at schools in Sri Aman, Sarawak. Supervised and provided training on job for newbies. Carried out daily sales record for. Prepared monthly report to manager.