Experience

Asia iKnowledge Sdn Bhd

• Malaysia
• Professional Training and Coaching
• 1 - 100 Employee

• Regional Sales Executive

  • Nov 2013 - Present

  It's not just training, it's a SOLUTION! It's not just training, it's a SOLUTION!



Hatten Group Sdn Bhd

• Customer Service Department Head

  • Jan 2012 - Aug 2013

  •Leading a team which is dealing with either walk in customers or through phone calls. •Plan their monthly schedule, leave applications/approvals, KPIs, etc. •Prepare counseling letters/warning letters as and when needed. •Propose ideas, procedures or policies to bosses and also to the Human Resource Department for better management of the Customer Service Officers. •Provide trainings for improvement on service quality. •Monitor their attendance, punctuality, medical leaves, annual leaves, etc. •Prepare meetings twice a week to solve issues that they are facing at the Information Counter. •Correspondence with tenants or customers on service/facility/operation complaints. Follow-up with internal departments on rectification, recovery and improvement. •Compile the database of customer’s details from any redemption program or events. Show less



AXA Affin General Insurance

• Business Administrator

  • Jul 2009 - Dec 2011

  •To systematically organize tasks and work at all times. Identifying problems in work processes and able to resolve work problems independently. •To provide excellent customer service to both external and internal customers at all times. Being proactive to follow up on customer’s concerns and share information with supervisor and colleagues on the feedback given by customers. •Being proactive in supporting other team members to achieve team goals and in satisfying the needs of customers. Show less



Public Bank

• Malaysia
• Banking
• 700 & Above Employee

• Bank Teller

  • Oct 2008 - Jun 2009

  •Process customer’s requests within a time frame with high quality of service and accuracy. •Friendly and able to communicate well with customers. •Able to manage and organize daily task to avoid backlog. •Work closely with team members and team leader at all times to achieve optimum efficiency and productivity. •To be alert and aware of surroundings at all time. •Process customer’s requests within a time frame with high quality of service and accuracy. •Friendly and able to communicate well with customers. •Able to manage and organize daily task to avoid backlog. •Work closely with team members and team leader at all times to achieve optimum efficiency and productivity. •To be alert and aware of surroundings at all time.



Sudong Sdn Bhd

• Malaysia
• Printing Services

• Customer Care Officer

  • Jul 2007 - Sep 2008

  •Process customer’s request within the time frame, service level and accuracy level. •Work closely with team members and team leaders at all times in order to achieve optimum efficiency and productivity. •To escalate any unsolved issues within the agreed procedures. •To proactively identify areas for better service and procedural enhancement and to propose it to the Manager. •Process customer’s request within the time frame, service level and accuracy level. •Work closely with team members and team leaders at all times in order to achieve optimum efficiency and productivity. •To escalate any unsolved issues within the agreed procedures. •To proactively identify areas for better service and procedural enhancement and to propose it to the Manager.