Experience

ZeniMax Media
• United States
• Computer Games
• 200 - 300 Employee
• Associate Producer

  • Apr 2023 - Present


NASA - National Aeronautics and Space Administration

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Lead Producer (Unannounced Game)

  • May 2021 - Mar 2023

  Remote via Full Sail University • Produced a team of 20+ members remotely to wrap up and deliver long term project on time. • Followed up with and updated NASA lead members on behalf of Full Sail University with timely and detailed communication and build reviews. • Managed team and client access to up to date software build for timely feedback and meet expectation.



3 Ghosts In A Car!

• Lead Game Producer and Director

  • Jan 2019 - Mar 2023

  New Jersey, United States ● Create and maintain project timelines, milestones, and schedules using Jira, Trello, Confluence, Hansoft, Milanote, SharePoint, and Salesforce. ● Led and managed a team of designers, developers, and artists to produce portfolio-ready products. ● Developed and executed a project plan, including milestone schedules, budgets, and resource allocation, to ensure on-time and on-budget delivery of the game. ● Conducted market research and analyzed data to inform game design decisions and… Show more ● Create and maintain project timelines, milestones, and schedules using Jira, Trello, Confluence, Hansoft, Milanote, SharePoint, and Salesforce. ● Led and managed a team of designers, developers, and artists to produce portfolio-ready products. ● Developed and executed a project plan, including milestone schedules, budgets, and resource allocation, to ensure on-time and on-budget delivery of the game. ● Conducted market research and analyzed data to inform game design decisions and optimize user acquisition and retention. Show less



Orbis Leadership & Management

• United States
• Computer Games
• 1 - 100 Employee

• Lead Producer

  • Jun 2021 - Jun 2022

  Winter Park, Florida, United States • Production lead for the Orbis Capstone in Full Sail University includes managing, onboarding, training, scheduling, and improving junior producers to better work with students throughout Full Sail. • Rebuilt the Orbis capstone, actively recruiting a new student body and establishing future of capstone. • Created new and effective SOP, integrated new methods to source control, and team Knowledge Bases. • Lead production of over 120 students and projects through variety of Computer… Show more • Production lead for the Orbis Capstone in Full Sail University includes managing, onboarding, training, scheduling, and improving junior producers to better work with students throughout Full Sail. • Rebuilt the Orbis capstone, actively recruiting a new student body and establishing future of capstone. • Created new and effective SOP, integrated new methods to source control, and team Knowledge Bases. • Lead production of over 120 students and projects through variety of Computer Science, Game Design, Game Development, Game Engine Creation and Engineering, and the 2022 Global Game Jam to release portfolio ready products. • Managed team and client access to up to date software build for timely feedback and meet expectation. Show less



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dell ProSupport

  • Sep 2018 - Feb 2019

  Lake Mary, Florida, United States Inbound and Outbound phone calls to premium members tier technical support members. Technical Support for Servers, Computers, Mobile, and other Computerized Customer and Enterprise Systems Case Management of multiple accounts within the SalesForce CRM System. Management of Dispatching on site technical support representatives, when required.



The Advocator Group

• Real Estate
• 1 - 100 Employee

• Client Advocate

  • May 2017 - Aug 2018

  Wakefield, Massachusetts, United States Extremely personal communications with claimants and multiple Government agencies involved in the Social Security Disability Insurance (SSDI) process. Providing emotional and mental support for individuals as I helped them apply for SSDI. Provide empathy, compassion, and a strong knowledge base towards these claimants, Government agents, and Federal Adjudicators when communicating with and between these parties. Access in-depth Customer Relationship Management systems to note… Show more Extremely personal communications with claimants and multiple Government agencies involved in the Social Security Disability Insurance (SSDI) process. Providing emotional and mental support for individuals as I helped them apply for SSDI. Provide empathy, compassion, and a strong knowledge base towards these claimants, Government agents, and Federal Adjudicators when communicating with and between these parties. Access in-depth Customer Relationship Management systems to note, update, track, and access client information. Process multiple payments on behalf of National and International insurance corporations through data entry and direct customer payment information. High level of knowledge in Microsoft systems (Outlook, Excel, Word, Edge, Exchange, and OneDrive) to organize digital files as well as filing hard paper documents. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• iOS and OS X Technical Support

  • Nov 2013 - Sep 2014

  Jacksonville, Florida, United States Achieved top percentile of United States direct customer satisfaction ratings and top percentile of sales in Apple ProSupport during employment. Inbound and Outbound calls to troubleshoot customer related issues with mobile, desktop, and software related applications, Provide expert level technical support by being available to take over calls by less experienced agents and securing a satisfying customer relationship with Apple. Provide assistance with Quality Assurance, to help… Show more Achieved top percentile of United States direct customer satisfaction ratings and top percentile of sales in Apple ProSupport during employment. Inbound and Outbound calls to troubleshoot customer related issues with mobile, desktop, and software related applications, Provide expert level technical support by being available to take over calls by less experienced agents and securing a satisfying customer relationship with Apple. Provide assistance with Quality Assurance, to help train and monitor agent phone calls for quality and agent accuracy. Show less