Experience

Tidewater Physicians Multispecialty Group

• Hospitals and Health Care
• 200 - 300 Employee

• Practice Manager

  • Mar 2022 - Present

  Virginia Beach, Virginia, United States I now manage three practices under one TPMG roof! -Zach Rasor, DPM with TPMG Foot & Ankle -Fred Bagares, DO with Tidewater Sports & Osteopathic Medicine -Caroline Triepel, MD with TPMG Hand, Wrist, and Elbow Surgery

• Practice Manager

  • Mar 2021 - Present

  Virginia Beach, Virginia, United States Practice manager for TPMG Foot & Ankle with Dr. Sara Zelinskas.



ROBERT W. SULLIVAN, DPM, P.C.

• United States
• Hospitals and Health Care

• Training Manager

  • Dec 2016 - Mar 2021

  Virginia Beach, Virginia, United States • Management and evaluation of fellow Medical Assistants. • Promote excellent customer service by all levels of the staff. • In charge of training new staff members on office protocols and office software programs. • In charge of overseeing the work of all Medical Assistants to ensure they work productively and meet deadlines and company standards. • Working directly under and reporting office progress to the Physician and Office Manager, working diligently with them to improve… Show more • Management and evaluation of fellow Medical Assistants. • Promote excellent customer service by all levels of the staff. • In charge of training new staff members on office protocols and office software programs. • In charge of overseeing the work of all Medical Assistants to ensure they work productively and meet deadlines and company standards. • Working directly under and reporting office progress to the Physician and Office Manager, working diligently with them to improve office operations and procedures, and ensure quality of care is delivered. • Experienced in billing and coding. • Experienced in CMS/Medicare protocols and guidelines. • Ensured regulatory compliance with HIPAA, OSHA, federal, and state laws. • Responsible for maintaining patient medical records, working directly with the physician to assign proper ICD10 and CPT codes, identify discrepancies, and confirm completeness. • Ensures staffing is adequate for day-to-day facility operations. • Provide timely and appropriate resolution to patient, personnel, vendors and organizational concerns or complaints.

• Certified Medical Assistant

  • Dec 2013 - Mar 2021

  • In charge of the facility’s diabetic foot program, to include auditing and custom molding and ordering shoes and inserts. • In charge of overseeing quality control and infectious control. • Strong customer service skills to satisfy patients. • Experienced in verifying benefits and authorization from insurance companies for procedures, DME's, and medications. • Ensured that all patients were accurately assessed each visit. • In charge of ensuring that all patient EMRs are… Show more • In charge of the facility’s diabetic foot program, to include auditing and custom molding and ordering shoes and inserts. • In charge of overseeing quality control and infectious control. • Strong customer service skills to satisfy patients. • Experienced in verifying benefits and authorization from insurance companies for procedures, DME's, and medications. • Ensured that all patients were accurately assessed each visit. • In charge of ensuring that all patient EMRs are accurately recorded and closed properly at the end of the day. • Inventory and order medical, lab, or office supplies or equipment. • In charge of molding custom inserts and custom braces for patients. • In charge of assisting the physician with in-office surgeries. • Explain treatment procedures, medications, diets, or physicians' instructions to patients. • Contact medical facilities or departments to schedule patients for tests or admission. • Licensed to operate the X-ray machine.