Experience

Deloitte Consulting

• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Mar 2019 - Present



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Consultant

  • Dec 2017 - Mar 2019

  Advisory consultant helping to developing strategic options for ServiceNow clientsDevelop ServiceNow related capability offerings to offer clients more effective to realise their investment in the ServiceNow platformRun process based workshops to develop user based stories to deliver effective configurations of the ServiceNow platformManage and run ServiceNow projects to deliver requirements and strategies in line with business needs



KPMG

• Canada
• Accounting
• 700 & Above Employee

• CIO Advisory

  • Nov 2013 - Dec 2017

  Advisor within the Service Management capability covering:- ITIL process design and improvement- ServiceNow implementation and re-design- KPMG ServiceNow global proposition build- ServiceNow application process workshop, design and implementation- Service reviews- Target operating model- Business Analysis- Project management



Hewlett Packard Enterprise Services

• Business Consultant

  • Jul 2012 - Nov 2013



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Consultant Lead

  • Oct 2012 - Feb 2013

  • Lead a management of change project to deliver a training package to the PPM capability on a large UK Defence account.• Build innovative training package with material taken from a account specific framework.• Increased scope leading to a training package developed in knowledge management processes.• Create informative but fresh training material taken from project management framework.• Run Train the Trainer Sessions with identified tutors.• Manage the project including planning, risk management and costs.• Liaise with key stakeholders and run regular meetings to gain insight into information needed to progress project.• Report progress weekly to management.

• UKPS Rewards and Recognition Consultant Lead

  • Jul 2012 - Oct 2012

• ITO Project Lead

  • Jun 2011 - Jun 2012

  Working as part of a Management of Change/Cultural Behaviour Change project under Oracle Technical Refresh Programme. • Identify requirements for a training programme and deliver requirements to time, cost and scope.• Lead a business change segment in the ITO organisation of a UK Defence Account.• Produce Project Plan from start of project up to delivery milestone.• Produce Risk and Issue Register and Maintain.• Contribute and Report on Project Progress through meetings and reports.• Maintain resource plan and associated costs and cross charges to customer.• Conduct stakeholder management with the large number of projects under the Oracle Tech Refresh Programme.

• Service Delivery Project Analyst

  • Jun 2010 - Jun 2011

  • Manage small-medium size projects in conjunction with Service Delivery Management working with key stakeholders to manage risk, delivery of milestones and escalate any issues as required• Produce Weekly Management Reports detailing Successes, Opportunities, Failures and Threats related to the delivery of the service.• Creation of Capacity Performance and Storage Reports for Oracle APPS and Database Tiers and Tablespace.• Maintain resource demand plan, Succession Plan, Organisation Chart and ensure all work break-down structures are costed accordingly and match estimates.



London Probation Service

• Case Administrator and Project Support

  • Aug 2009 - Jun 2010

  • Identify process improvement possibilities and provide solutions to increase efficiencies• Deploy re-designed processes into the business, agreeing key performance indicators to measure improvements• Provide support to Senior Management Level• Manage work allocation for probation officers