Julian Opaluwa
Business Development |Relationship Manager Northern Region at ACCA- Claim this Profile
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Bio
Credentials
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How to Make Your Voice Heard
LinkedInApr, 2023- Oct, 2024 -
Confidence: How to Overcome Self-Doubt, Insecurity, and Fears
LinkedInDec, 2022- Oct, 2024 -
Developing Self-Awareness
LinkedInDec, 2022- Oct, 2024 -
Project Management Skills for Leaders
LinkedInAug, 2022- Oct, 2024 -
Presenting to Senior Executives
LinkedInNov, 2021- Oct, 2024 -
How to Be an Inclusive Leader (getAbstract Summary)
LinkedInOct, 2021- Oct, 2024 -
Digital Marketing Foundations
LinkedInAug, 2021- Oct, 2024 -
Quick Fixes to Attain Excellent Customer Service
LinkedInJul, 2021- Oct, 2024 -
Building Your Visibility as a Leader
LinkedInMar, 2021- Oct, 2024 -
Critical Thinking
LinkedInMar, 2021- Oct, 2024 -
Cultivating a Growth Mindset
LinkedInMar, 2021- Oct, 2024 -
Member
Nigerian Institute of ManagementJan, 2007- Oct, 2024
Experience
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ACCA
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United Kingdom
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Accounting
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700 & Above Employee
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Business Development |Relationship Manager Northern Region
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Jan 2023 - Present
AS Business Development/ Relationship Manager I am accountable for building and developing commercial relationships with employers in order to build ACCA’s brand and reputation, I am also accountable for building and developing high impact relationships with universities and learning providers leading to strong recruitment, progression, retention and education outcomes deepen our engagement and further ACCA’s strategic and growth objectives. • Develops and manages strong partnerships with employers in order to build ACCA’s brand and reputation, deepen our engagement and further ACCA’s strategic and growth objectives • Contributes to the development of the business development plan for the market, ensuring that it reflects employer needs and market conditions • Identifies and progresses opportunities to grow ACCA’s business through employer partnership • Works with relevant internal stakeholders to develop and deliver a plan of business development activity for designated employers • Plans and manages multi-level relationships and actively manages the sales pipeline for all designated employers • Develops new and existing revenue streams with employers in order to maximise opportunities and grow ACCA’s business • Works with partners to ensure that global solutions, content and expertise are leveraged and consistently implemented • Promotes the ACCA qualification, products and services to employers, encouraging take-up through presentations and other sales activities • Communicates changes to the ACCA qualification, products and services to employers in order to build advocacy • Ensures employers are supported with ACCA processes including accreditation in order to develop engagement and improve performance • Understands economic and market trends, education sector developments, competitor activities and ACCA’s product and service offering • Actively supports the wider work of the local market and contributes to the improvement of local procedures and systems Show less
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9mobile
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Telecommunications
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700 & Above Employee
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Experience Center Manager
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Feb 2014 - Dec 2022
• Managed the operations of three Experience Centre’s, (9mobile Abuja Regional Office, Ceddi Experience Centre, 9mobile Hiltion) and 3 Kiosk and Mpos Buses that supported about 70% of North1 total target, supervised a team of 15 members.• Facilitated the acquisition and retention of over 5000 new subscribers and existing customers and promoted customer satisfaction. Liaised with the appropriate support department to resolve maintenance issues.• Managed and optimized the performance of direct reports, assigned, monitored and coordinated work, identified obstacles to performance and devised an appropriate plan of action. Increased sales performance year on year with over 160% of total target.• Awarded best in customer experience delivery from 2011 till date and appointed retail communication champion.• Assigned targets, determined personal development plan for retail advisors and training courses for individuals through leadership and guidance towards the achievement of overall team’s objectives.• Assisted in implementing the Retail In-store promotions programs and ensured plans were in line with agreed upon procedures and guidelines. Followed-up on high level queries.• Monitored the stock and cash at all DRC/Experience Centre’s, managed/controlled Petty cash allocated to the Centre.• Certified that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure and other infrastructure were continually in an optimally functional state to support a pleasant ambience for the customer. Show less
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Retail Advisor
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Jan 2010 - Feb 2014
• Identified, activated, managed the account and retained over 250 subscribers.• Won the elite world Postpaid Champion for Maiduguri EEC in recognition for activating 50 postpaid subscribers within the first 45 days of product launch.• Identified potential sales point for citing Etisalat Experience Centre, managed the deployment, subscriber/contract creation, generated sales, sales data document and prepared sales report.• Resolved and settled subscribers’ queries including handset related issues, network complaints and the escalation of unresolved queries to the resolution units and communicated feedback to subscribers.• Contributed to the overall achievement of Etisalat Experience Centre sales target and certified that customers’ experience exceeded their expectations.• Engineered the sales of stock including Sim packs and Handset to Subscribers, handled general stock, the effective management of churn and prepared a weekly and monthly report of sales activities.• Compiled Network Quality report for Northern Regional Experience Centers.• Compiled Retail Staff Activity (Sales Performance) Reports for Northern Region. Show less
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Letting / Sales Officer
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Feb 2008 - Jan 2010
• Acquired lease assets worth 6billion naira within a year for the company. • Won Staff of the year Award within 6 months of joining the firm. • Arranged, conducted inspection and reconciled all transactions on letting, sales and valuation of over 80 properties. • Designed a business time-table for a meeting between property owners and all clients and made a presentation on the company group business. • Attended to requests from clients and documented them for quick response • Liaised with industry stakeholders and performed general departmental duties as assigned. Show less
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NYSC
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Aug 2006 - Aug 2007
• Taught English Language in all levels of Senior and Junior Schools for 12 months. • Taught English Language in a fun and enjoyable manner to over 50 students of Senior and Junior Secondary School. • Planned and organized class sessions and delivered lesson notes to over 50 students. • Tutored over 50 students on the best approach to reading and learning in preparation for internal and external examinations. • Prepared 35 students for the Junior and Senior West African Examination Council examination and certified their readiness for the examination. Show less
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Education
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University of Maiduguri
Master's degree, Labor and Industrial Relations -
University of Maiduguri
Bachelor of Science - BS, Social Sciences
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