Facilities Manager

• Sep 2015 - Present

Facilities Manager

• Sep 2015 - Present

Manage successful delivery of integrated facilities solution to the client.Ensure Commercial performance and financial targets are effectively managed.Manage and control the contract budget.Manage and control all aspects regarding Safety, Health, and Environment & Quality (SHEQ).Manage DSFM’S staff and ensure outputs are attained.Manage all aspects of partner interactions with the client and DSFM.Maximize and create new business opportunities within the account.Manage the relationships with the building owners and contractors to ensure service delivery.Manage the site budgets to meet financial objectives and provide monthly reports.Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.Develop and implement best practices for client services.Identify opportunities for major revenue enhancement, major cost reduction and production efficiency.Ensure continuous improvement and benchmarks services.Assist the client in managing safe work practices that are in line with Occupational Health and Safety Act.Manage sub-contractors and external service providers.Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met.Assist with the management of regular and preventative maintenance plans and pre-approved capital projects Compile management reports as well as data for the client and Operations Executive.Adhere to the DSFM’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.Develop PPM Schedules.

Facilities Manager

• Jun 2013 - Aug 2015

Property acquisition and/or disposal and Lease Management. Manage Genpact sites in Gauteng (3), KZN (1) and Cape Town (1). Provide financial forecasting and budgeting related to Facilities. Delivery of facilities projects (moves, refurbishments & improvements). Project planning and management of office builds refurbishments, moves and the cyclical redecorations (external and internal) management Sourcing contractors for building refurbishments and ensuring work is completed to standard and within the budget Managing effective seat utilization at all locations. Advising on energy efficiency and cost-effectiveness. Managing Building maintenance activities. All hard and soft services including cleaning contracts, security and mechanical/electrical/building maintenance. Supervising multi-disciplinary teams of staff including maintenance, grounds and custodial workers. Introduction of improved security systems. Delivery constant facilities availability and backup / support systems Statutory requirement testing Responsible for a call-out system for emergencies, security and alarm-related call-outs. Business continuity planning. Ensuring adherence to BCP. Responsible for Environmental, Health and Safety Obtained ISO14000 certification for site. Fire safety procedures and compliance Daily floor walkabouts to maintain a proactive approach to issues that may arise Being able to identify and follow through with issues received in the day to resolution Effective control of assets Conduct regular audits Interact with employees through focus groups Transport management

Service Asset & Configuration Manager

• Jun 2011 - May 2013

Define the scope of Service Asset and Configuration Management (SACM). Lead and co-ordinate SACM specific Service Improvement Programmes (SIPS). Manage and co-ordinate required communication to stakeholders. Drive the efficiency and effectiveness of, as well as conformance to the SACM process. Monitor process execution, and recommend/action improvements. Monitor SACM efficiency and make recommendations on future alignment/ plans (strategic and tactical). Oversee execution of SACM process implementation and control requiring co-ordinated effort across multiple functions. Scan and audit environment to ensure conformance to processes and standards. Initiate training Programmes to develop and refine staff skills

Service Delivery Manager

• Apr 2008 - May 2011

Main focus to grow the Telecoms Sales and Support services within Direct Channel Holdings. Managing a portfolio of Clients namely: Cell C, Vodacom, Virgin Mobile, Blue Label Telecoms, Nashua Mobile, Clientele Life, Edcon, RMCS, Old Mutual, and Sanlam. Establishing and maintaining strong client relationships through regular close contact account management which includes regular face to face meetings, telephone and email communication. Ensuring that all processes and procedures are completed, quality standards are met and that projects are profitable. Communicating the client’s goals and represent the client’s interests to the team at DCH. Packaging dynamic and profitable cellular offerings for telesales market. Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and ensure business objectives are achieved. Retain and grow accounts through the development of strong relationships with key decision makers within the organizations. Create budgets, forecasts and schedules to make sure that campaigns are both profitable and sustainable Recruitment, resource and workforce planning. Effectively interacting with other departments including the Projects Office and Sales team when initiating campaign start ups. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Field account and product related direct calls from clients, as well as transferred calls from the Customer Care team for issues and requests that require Strategic Account Manager involvement. Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate. Implement roll out of in-store Field Marketers in all Edcon stores nationally and neighboring African states to market Edcon Cellular and Financial services.

National Sales Manager

• Jun 2006 - Mar 2008

Strategically ensuring high sales volumes. Marketing of product offering. Creating unique Cellular packaged offerings with leading Cellular Service Providers for end user. Negotiating and managing Prepaid and Contract Tariff support and subsidies. Responsible for bulk Network activations with various Network Providers. Reconciliation of subscriber base and annuity. Identifying methods and various channels of getting product to end user. Managing team of in-house promoters within Edcon stores as well as outsourced channels. Managing the relationship between RMCS and outsourced Telesales provider. Conducting relationship activity with suppliers and customers. Sales training and etiquette to canvassers. Preparing of sales reports, targets, budgets and way forward. Sales reconciliations and billings. Keeping abreast with competition information and market trends. Implementation and monitoring of promoter guides and sales processes. Adherence of sales staff to policies and procedures. Development and Operations of customer care department. Development of customer billing system. Handling of escalated customer queries. Risk management. Creating and expanding of RMCS brand.

Service Delivery Manager

• Jan 2004 - Jun 2006

Managing the vast Cellshack Dealer base in the North West, Northern Cape, Bloemfontein and Western Gauteng Regions.Growing current dealers’ customer base as well as bringing in new dealers and expanding the Cellshack brand within my designated areas.Infiltrating the untouched cellular prepaid and contract markets in these areas via the dealers.Negotiating of connection bonuses, incentives, rebates and ongoing revenue between Vodacom, Cellshack and the dealers.Structuring of attractive and lucrative cellular packages.Keeping abreast of modern cellular trends and models as well as the ever-changing new cellular technology.Creating awareness of Cellshack dealers and the brand in their respective towns by means of advertising, media and promotions.Managing the link between the end user and Vodacom.Provide staff / dealer training of latest products and packages.Manage dealer targets and incentives.Ensuring upkeep and high standards of Cellshack stores.

Logistics and Distribution Manager

• Jan 2001 - Feb 2004

Effective and efficient stock management.Procurement and distribution of stock.Implementing procedures and policies relating to stock and logistics.Implementing stock management systems.Maintaining effective stock turnaround timesEnsuring customer (external and internal) satisfaction.Expanding the distribution network.Managing the distribution channels.Product quantity decisions and management of product category lifecycles.Supplier evaluation and monitoring.Product range planning and selection.Sales versus stock forecasting.Impact of markdowns and shrinkage.Ensuring accuracy when invoicing and supplying goods minimizing shrinkage.Risk management.Maintaining staff control and discipline