Experience

Rogers Arena

• Events Services
• 1 - 100 Employee

• Quick Service Supervisor

  • Dec 2022 - Present

  Provide exceptional customer service to over 150 fans and customers on a nightly basis, providing them with premium food and beverages. Managed and assist 6-7 employees, assisting them with orders, and trouble if it comes up. Inventory count at the beginning and the end of the shift to prep for the next event. Provide exceptional customer service to over 150 fans and customers on a nightly basis, providing them with premium food and beverages. Managed and assist 6-7 employees, assisting them with orders, and trouble if it comes up. Inventory count at the beginning and the end of the shift to prep for the next event.



G2G Dragonboat Race Management

• Vancouver, Canada Area

• Project Manager

  • Apr 2019 - Aug 2022

  (seasonal) Worked with a team of 6 people as we planned and executed the biggest dragon boat festival in North America, Concord Pacific International Dragon Boat Festival, over 3000-4000 athletes from all over the world attended the event. Managed the logistics component of the festival and regattas ensure all equipments are organized and usable for rega ttas including being responsible for the set up of the race course Ensure site consistency by clear communications with on land crew and on water crew Resolve problems quickly by collaborating with the team like race course realignment, boats leakage Demonstrated to the participants it is a world class organization that can execute on running a regatta. Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Account Specialist

  • Apr 2021 - May 2022

  Promptly managing 40-50 customer's accounts on a daily basis, resolving their issues within the below average handle time of 9 mins and jumping on to the next call within the below average wrap time of the call by less than 2 mins Maintaining 80-90 percentile for customer satisfaction (CSAT), by providing unique experience for the clients and providing the necessary information to assist them with their matter. Collaborated with the level 2 support team to de-escalate calls that required additional assistance. Anticipated pricing change and the offers from other competitor and retained 85% of the customer by providing better options and offer from Shaw Mobile Show less



LifeLabs Medical Laboratory Services

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Jan 2020 - May 2020

  Handled clients’ complaints, provide solutions and escalate to second-level support where required Expected and averaged to answer 60 calls and 100 emails and documented client interaction via ticketing system (ServiceNow) Spoke with clients via telephone or email to provide technical support like providing assistance with locating missing laboratory reports Managed, monitored and updated ticketing system to document solutions Identified error and bugs with a new website launched and worked with technicians to fix it and made it more user friendly Proven high level of customer service from clients and coworkers’ feedback Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • May 2018 - Apr 2019

  Promoted to Supervisor within 6 months due to being a devoted individual, and a committed leader. Executed all point-of-service duties, front bar and back kitchen of house functions including opening and closing procedures, coordinating with the Store Manager as necessary Enforced all team members follow the standard operating procedures Lead and modelled by greeting and responding to all customers with fast, efficient, friendly, and personalized service Developed a rapport with regular customers by learning their names, favorite drinks and food items Show less