Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Senior Claims Assessor

  • Jan 2022 - Present

  Senior Claims Assessor - Life Insurance and Group Accident & Health Insurance Evaluated and assessed complex claims for accident & health insurance, life insurance, and indemnity insurance. Conducted thorough investigations into each claim, analyzing policy wording, medical evidence, and other relevant information to ensure timely and accurate claims resolution. Managed a large caseload, meeting tight deadlines and maintaining a high level of attention to detail. Provided guidance and support to junior claims assessors, including mentoring and training on claims management and dispute resolution. Evaluated and assessed complex claims for accident & health insurance, life insurance, and indemnity insurance. Conducted thorough investigations into each claim, analyzing policy wording, medical evidence, and other relevant information to ensure timely and accurate claims resolution. Managed a large caseload, meeting tight deadlines and maintaining a high level of attention to detail. Exceeded KPIs by 50% in the first year of work as a Senior Claims Assessor. Provided guidance and support to junior claims assessors, including mentoring and training on claims management and dispute resolution. Collaborated with legal and regulatory teams to ensure compliance with relevant laws and regulations. Reviewed claim strategies and decisions to ensure they align with company policies and standards. Collaborated with legal and regulatory teams to ensure compliance with relevant laws and regulations. Reviewed claim strategies and decisions to ensure they align with company policies and standards. Show less



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• CTP Claims Consultant

  • Jul 2020 - Jan 2022



Accor

• France
• Hospitality
• 700 & Above Employee

• Food And Beverage Assistant

  • Apr 2018 - Jun 2020