Chief Commercial Officer (CCO)

• May 2022 - Present

Responsible for Corporate Strategy, M&A, Lending Strategy, Marketing, Product Management, Product Development and Portfolio Management (Customer Retention, Watchlist & Arrears, etc.) Participates fully in business strategy, business performance, credit decisions, risk appetite and policy development of the bank. This is a Regulator Controlled Senior Management Function 18 under the Senior Managers Regime. Responsible for Corporate Strategy, M&A, Lending Strategy, Marketing, Product Management, Product Development and Portfolio Management (Customer Retention, Watchlist & Arrears, etc.) Participates fully in business strategy, business performance, credit decisions, risk appetite and policy development of the bank. This is a Regulator Controlled Senior Management Function 18 under the Senior Managers Regime.

Chief Operating Officer

• Mar 2019 - Nov 2021

Responsible for UK Deposits / Savings, Group Operations (Collections; Secured & Unsecured Underwriting; Complaints; Procurement; Estates; Payments; Customer & Business Insight; Operational Effectiveness), and Group Marketing. Participated fully in business strategy, business performance, risk appetite and policy development of the bank. This is a Regulator Controlled Senior Management Function 24 under the Senior Managers Regime. Responsible for UK Deposits / Savings, Group Operations (Collections; Secured & Unsecured Underwriting; Complaints; Procurement; Estates; Payments; Customer & Business Insight; Operational Effectiveness), and Group Marketing. Participated fully in business strategy, business performance, risk appetite and policy development of the bank. This is a Regulator Controlled Senior Management Function 24 under the Senior Managers Regime.

Non-Executive Director

• Jan 2018 - Dec 2020

A management consultancy focusing on operational performance improvement, change and transformation. Providing independent oversight and constructive challenge to the Board. A management consultancy focusing on operational performance improvement, change and transformation. Providing independent oversight and constructive challenge to the Board.

Independent Consultant

• Jan 2017 - Dec 2019

Chief Deposits Officer (COO + CMO)

• Mar 2018 - Feb 2019

Led the development and build of a new online UK Retail Deposits Bank from scratch to ready-for-launch, including - Regulatory Business Plan; Target Operating Model; Outsourcing relationships; Operations; Call Centre; Marketing, Digital channel strategy, etc. Not launched due to impact Brexit. Expertise: - Executive leadership, management of multi-functional teams - Marketing strategy and digital execution - New business start up - Change & Transformation - Treasury expertise: retail deposit funding - Corporate governance, risk and assurance, operational risk and controls - Stakeholder engagement Show less

Chief Deposits Officer (COO + CMO)

• Jan 2016 - Mar 2018

Led the development and build of a new online UK Retail Deposits Bank from scratch to launch in 15 months, including - Regulatory Business Plan; Target Operating Model; Outsourcing relationships; Operations; Call Centre; Marketing, Digital channel strategy, etc. Participated fully in business strategy, business performance, risk appetite and policy development of the bank. This role was a Regulator Controlled Senior Management Function 18 under the Senior Managers Regime. Expertise: - Executive leadership, management of multi-functional teams - Marketing strategy and digital execution - New business start up - Change & Transformation - Treasury expertise: retail deposit funding - Corporate governance, risk and assurance, operational risk and controls - Stakeholder engagement Show less

Director Retail (CMO)

• Jan 2014 - Dec 2015

NS&I is one of the largest savings organisations in the UK with 25 million customers and £147 billion invested. NS&I is both a government department and an Executive Agency of the Chancellor of the Exchequer.Responsible for annual retail deposit sales of c£13bn, modernisation of brand and the customer offer (products & channels. Managed a team of 50 and a further c200 at the outsourced partner across 4 UK sites & India. Responsibilities include retail offer, brand, marketing communications (budget in excess of £10m), product management, customer experience, and complaints; all with a strong emphasis on driving acquisition and servicing to digital channels.Expertise:- Executive leadership, management of multi-functional teams- Marketing strategy and digital execution- Product & Channel development- Change & Transformation - Treasury expertise: retail deposit funding - Corporate governance, risk and assurance, operational risk and controls- Stakeholder engagement Show less

Managing Director & CIO

• Jan 2011 - Dec 2013

Responsible for setting up a new Business Process (BPO) Outsourcing commercial business from scratch, and successful delivering a £multi-million IT change and transformation programme (c£35m budget). Managed a team of 50 and a further c450 at the outsourced partner across 4 UK sites & India.Activities included B2B sales, B2B marketing marketing; procurement; third party contract management; operational on-boarding of staff and data; and ongoing delivery Expertise:- Executive leadership, management of multi-functional teams- IT strategy and programme and project management- Business Process Outsourcing- Change & Transformation - B2B sales, Profit & Loss responsibility- Corporate governance, risk and assurance, operational risk and controls- Stakeholder engagement Show less

Director Change & Strategy

• Apr 2007 - Mar 2011

Responsible for developing the corporate strategy and successful delivering a £multi-million IT change and transformation programme (c£30m budget). Managed a team of 40 and a further c250 at the outsourced partner across 4 UK sites & India.Activities included strategic planning, balanced scorecards, third party contract management; programme and project management; change and transformation Expertise:- Executive leadership, management of multi-functional teams- IT strategy and programme and project management- Corporate Strategy - Change & Transformation - Corporate governance, risk and assurance, operational risk and controls- Stakeholder engagement Show less

Head of Corporate Development & Delivery

• Feb 2004 - Mar 2007

Responsible for development of the corporate strategy and its delivery through programme and project management.

Corporate Strategy & Planning Manager

• Oct 2002 - Jan 2004

Responsibility to lead development of the corporate strategy and its delivery through a change programme and project management; in addition act as the key relationship manager between NS&I and HM Treasury on policy and negotiating annual targets

Head of Corporate Strategy

• Oct 1997 - Jul 2002

Siemens is a global powerhouse in electronics and electrical engineering providing products, systems and solutions across the electrification, automation and digitalisation value chain. Responsible for the development of the corporate strategy and implementation programme for the 14 countries in the Southern African Development Community. This included initiating and implementing divisional and group wide change, including M&A Activities included strategic planning, balanced scorecards, third party contract management; programme and project management; change and transformation; mergers & acquisitions Expertise: - Executive leadership, management of multi-functional teams - Programme and project management - Corporate Strategy - Change & Transformation - Stakeholder engagement Show less

Head Office Credit Manager

• Apr 1996 - Oct 1997

Wesbank provide secured instalment finance to the retail and public sectors and corporate markets, together with a range of related services including insurance, fleet management and full maintenance lease across Africa.In this role I was responsible for national credit operations and arrears management. Products covered included secured and unsecured loans, credit cards, and asset financing.

Manager Customer Services

• Jul 1990 - Mar 1996

Wesbank provide secured instalment finance to the retail and public sectors and corporate markets, together with a range of related services including insurance, fleet management and full maintenance lease across Africa.Responsible for the analysis and improvement of regional strategy executed through eight customer service centres nationwide in South Africa and one in Namibia, and responsible for leading all strategic projects.

Airman

• Jul 1988 - Jun 1990