Julian Gonzales

Information Technology Specialist at United States National Guard
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Contact Information
us****@****om
(386) 825-5501
Location
Olympia, Washington, United States, US

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Credentials

  • CompTIA Security+ ce Certification
    CompTIA
    May, 2023
    - Oct, 2024

Experience

  • United States National Guard
    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • Information Technology Specialist
      • Apr 2022 - Present

      • Successfully provide telephone and in-person technical support for over 5000 end users, resulting in a 95% resolution rate for hardware, software, and network issues • Manage ongoing computer hardware and software issues, including disseminating sensitive information, while maintaining strict adherence to classified information protocols • Troubleshoot complex software systems and system hardware issues, including IP conflicts, TCP/IP routing, satellite signal acquisition, and data path transmission, resulting in faster problem resolution and reducing network downtime • Successfully implemented network system installations, changes, and upgrades, ensuring smooth implementation and minimizing disruptions • Utilize Active Directory to add users, permission groups and keep employee information accurate and up to date. Show less

  • Vivint
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Alarm Technician
      • Dec 2017 - Feb 2021

      •Having extensive knowledge in using networking strategies to maintain connectivity and troubleshoot issues with WIFI, Bluetooth, and Z-wave •Assisting customers with technical issues and ensuring prompt resolutions, leading to consistent satisfaction ratings •Installing and maintaining smart home security equipment that resulted in 30% cost savings for customers •Developing and fostering strong relationships with customers that resulted in an increase in referral business •Configure Cisco routers based on customer wants and needs. •Terminate Cat 5 cabling for WIFI cameras. •Statically and dynamically assign network device IP's •Creating solid leads for new accounts and managing inventory with an accuracy rate of 99%. Show less

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