Julian Estay
Head of Operations at Loffa Interactive Group...The Leader in Automated Workflow Solutions- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Professional working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Marcos Pereira
Julian is a very talented profissional who is always looking to the best performance, It is really my pleasure that I got the chance to work with him, His kind and motivated personality , I really recommend Julian for any new opportunity he might apply for...
Marcos Pereira
Julian is a very talented profissional who is always looking to the best performance, It is really my pleasure that I got the chance to work with him, His kind and motivated personality , I really recommend Julian for any new opportunity he might apply for...
Marcos Pereira
Julian is a very talented profissional who is always looking to the best performance, It is really my pleasure that I got the chance to work with him, His kind and motivated personality , I really recommend Julian for any new opportunity he might apply for...
Marcos Pereira
Julian is a very talented profissional who is always looking to the best performance, It is really my pleasure that I got the chance to work with him, His kind and motivated personality , I really recommend Julian for any new opportunity he might apply for...
Credentials
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ISO 20000 Lead Auditor
BSI/ KPMGApr, 2012- Oct, 2024 -
ITIL v3
DQS CertificationMar, 2010- Oct, 2024 -
Six Sigma Black Belt
Universidad Alberto Hurtado/ Mendoza School of Business, Norte Dame UniversityMar, 2008- Oct, 2024 -
ISO9000 Lead Auditor
Pontificia Universidad Católica de Chile
Experience
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Head of Operations
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May 2016 - Present
Responsible for daily operations, as well as process and document management and industry standard compliance. Also responsible for process and coordination with internal IT support and Sales. Responsible for daily operations, as well as process and document management and industry standard compliance. Also responsible for process and coordination with internal IT support and Sales.
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Banco Bci
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Chile
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Banking
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700 & Above Employee
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Senior Consultant
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Jun 2015 - Apr 2016
Leading and supporting various, financial and accounting processes and controls, improvement projects. Documenting and Analysing business models, process and control systems. Responsible for documenting and analysing resource activity, business models and unit objectives for Corporate Accounting management teams. Responsible for recommending and implementing industry Lean and Six Sigma, best practices. Leading and supporting various, financial and accounting processes and controls, improvement projects. Documenting and Analysing business models, process and control systems. Responsible for documenting and analysing resource activity, business models and unit objectives for Corporate Accounting management teams. Responsible for recommending and implementing industry Lean and Six Sigma, best practices.
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Senior Business Process Specialist
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Jan 2015 - Apr 2015
Responsible for the local Service Management Framework Program designed to support and maintain the Capability Maturity Model Integration levels. Responsible for conducting process gap analysis and process implementation. Responsible for the local Service Management Framework Program designed to support and maintain the Capability Maturity Model Integration levels. Responsible for conducting process gap analysis and process implementation.
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Orange Business Services
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India
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IT Services and IT Consulting
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200 - 300 Employee
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International Project Manager
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Apr 2007 - Sep 2014
Managed internal, transversal process improvemrnt projects for global operational areas. Responsible for supporting ITIL Program implementation, Continuos Improvement and maintaining ISO20000 & ISO9000 Certifications. Managed various global Six Sigma process improvement projects. Managed internal, transversal process improvemrnt projects for global operational areas. Responsible for supporting ITIL Program implementation, Continuos Improvement and maintaining ISO20000 & ISO9000 Certifications. Managed various global Six Sigma process improvement projects.
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Equant
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United States
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Technology, Information and Internet
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Regional Management Suppport
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Mar 2002 - Apr 2007
Supported Regional Operational Management Team with adoption of management systems and processes. Establishing and tracking key operational performance indicators. Managed strategic transfomation programs and projects. Supported Regional Operational Management Team with adoption of management systems and processes. Establishing and tracking key operational performance indicators. Managed strategic transfomation programs and projects.
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GE Energy
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France
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Civic and Social Organizations
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1 - 100 Employee
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Logistics Contract Manager
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Feb 1997 - May 1998
Managed international delivery of major power generation contracts. Managed delivery crisis. Managed international delivery of major power generation contracts. Managed delivery crisis.
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Education
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2013 - 2013
KPMG Consulting/ BSI
ISO20000:2011 Lead Auditor, Customer Service Management -
2011 - 2011
Universidad Catolica
Diplomado, ISO 9001 Lead Auditor -
2007 - 2007
Universidad Alberto Hurtado
Diplomado, Six Sigma Black Belt -
1993 - 1998
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts (B.A.), International Economics -
1989 - 1993
Rutgers University - New Brunswick
Liberal Arts, International Economics -
1988 - 1993
Rutgers University - New Brunswick
Bachelor's degree, International Economics -
1988 - 1993
Rutgers University - New Brunswick
Bachelor of Arts - BA, International Economics -
1987 - 1992
Rutgers University - New Brunswick
Liberal Arts, International Economics
Community
