IT Manager

• May 2019 - Present

Systems Engineer

• Apr 2018 - Apr 2019

Systems Engineer (Contract)

• Mar 2018 - Apr 2018

Systems Engineer (Contract)

• Feb 2018 - Feb 2018

Senior Production Systems Team Lead

• Jan 2016 - Jan 2018

Managing a team of Level 1 & Level 2 System Administrators Responsible for daily running of BAU activities and project delivery for the infrastructure team Planning, implementation and management of all production infrastructure technologies including Virtualisation, iSCSI SAN’s, Firewalls & Network Devices Management reporting of team performance metrics, SLA targets and infrastructure availability Working closely with ICT Operations Manager to develop infrastructure roadmap, strategy and associated budgets Building relationships with key internal staff and improving the service delivery engagement and service quality Recruitment of new L1, L2 & L3 infrastructure staff Analysing server performance data and guiding continuous improvement of technology platforms to increase efficiencies within an Agile environment

Senior Systems Engineer

• Oct 2008 - Dec 2015

Planning, design and implementation of new infrastructure technologies e.g. Exchange 2007/2010, System Center Suite, Lync Server, VMware, Hyper-V, SAN Defining strategic infrastructure technology roadmaps and providing supporting business cases Mentoring System Engineers and Service Desk Analysts Analysing server performance data and driving continuous improvement of technology platforms to increase efficiencies Working with external vendors to maximise investment and ensure industry best practices are achieved

Systems Administrator

• 2007 - 2008

Incident Management with relation to all core Microsoft technologies including AD, DNS, DHCP, Exchange 2003/2007, SMS, SharePoint and other applications i.e. VMware & Citrix Primary ownership of backup solution (CommVault/Symantec Backup Exec & IBM/HP Tape Libraries) involving installation, configuration, troubleshooting and reporting. SME of Storage – configuration of new devices to SAN fabric and device/LUN configuration on SAN storage devices (HP EVA) Incident Management with relation to all core Microsoft technologies including AD, DNS, DHCP, Exchange 2003/2007, SMS, SharePoint and other applications i.e. VMware & Citrix Primary ownership of backup solution (CommVault/Symantec Backup Exec & IBM/HP Tape Libraries) involving installation, configuration, troubleshooting and reporting. SME of Storage – configuration of new devices to SAN fabric and device/LUN configuration on SAN storage devices (HP EVA)

Systems Administrator

• 2002 - 2007

Primary contact for all client technical support, including laptops, PC’s, printers, phones & other hardware. Installation and support of all Microsoft servers, including Exchange 2003, Terminal Server and all other infrastructure services (AD, DNS, DHCP, WSUS etc) Ensuring adequate disaster recovery SLA’s and completing daily backups. Administration of all other WAN hardware, PABX, Voicemail and various other software including Web/Mail Marshal, Symantec Antivirus, Backup Exec. Primary contact for all client technical support, including laptops, PC’s, printers, phones & other hardware. Installation and support of all Microsoft servers, including Exchange 2003, Terminal Server and all other infrastructure services (AD, DNS, DHCP, WSUS etc) Ensuring adequate disaster recovery SLA’s and completing daily backups. Administration of all other WAN hardware, PABX, Voicemail and various other software including Web/Mail Marshal, Symantec Antivirus, Backup Exec.