Project Manager

• May 2023 - Present

Managed Services Delivery Manager

• Jun 2018 - May 2023

Projects Management and Leadership (in terms of revenue, number of people to manage).Forecast timelines in recruitment and delivery processes taking into account possible risks and team capacity.Facilitate communication between onsite/off-shore teams."Detailed project planning and management, including:- Managing project requisites and deliverables.- Monitoring project progress and performance.- Providing status reports to the project sponsor."Handle full invoicing process.Create and maintain complete and accurate documentation including internal and client specific processes.Prepares and completes project specific education, coaching.Maximizes utilization of his/her team members. Prepares alternative work for periods without projects - internal work on unit development, billable work for other teams and units. Regularly monitors clients' satisfaction with his/her team's results and takes improvement actions. Show less

Managed Services Delivery Coordinator

• Jan 2019 - Dec 2020

-Cooperates with the Managed Services Delivery Manager on the technical preparation phase of the project, its realization and final evaluation of the project.-Creates (prepares internal version) of project plans and schedules based on client-specific requirements. -MSDC will have considerable, but not complete visibility into project financials, including buy and sell rates, revenue, but not all salaries. It is expected that the MSDC will develop a mature perspective on the realities of supporting global business and help make and implement project resourcing and financial strategies that contribute at the same time to client satisfaction and Moravia's financial health. -Assures the recruiting work is being performed correctly, according to the project specific instructions, per deadlines and customers' quality requirements. -Independently communicates with project team, partners, customers and company departments per Managed Services Delivery Manager instructions.-Cooperates with the Managed Services Delivery Manager on recruiting resources planning, reporting to customer and solving project issues. -Identifies risks and inefficiencies in recruiting processes and suggests solutions.-Participates on project planning & preparation. -Can act as superiors's backup in non-financial matters in a long time period and backup superior during billing cycles for short periods of time.-In line with project plans: organizes, assigns, measures and monitors work of his/her project team members. Ensures team's compliance with standards, practices and policies.-Ensures quality and timelines of team's deliveries, plus team's responsiveness and professional treatment of both external end internal clients.-Maximizes utilization of his/her subordinates. Prepares alternative work for periods without projects - internal work on unit development, billable work for other teams and units. Show less

Managed Services Recruiter

• Jul 2018 - Dec 2018

Identifying suitable resources for external clients.Qualifying and onboarding resources providing assistance throughout the process.Negotiating vendors’ rates taking into account all factors involved.Providing follow-up throughout the assignments.Updating the database with all relevant information.Reporting to the Project Manager.Assisting multiple Project Managers in their searches, recruiting technical and linguistic roles.

Customer Services

• May 2016 - Jul 2018

-Delivering information regarding monthly classes. -Responsible for collecting and controlling monthly payments. -Customer Service by phone. -Delivering information regarding monthly classes. -Responsible for collecting and controlling monthly payments. -Customer Service by phone.

Customer Service and Sales Specialist

• Jun 2010 - Jul 2017

-Clients and landowners reception -Sales -Entry control -Customer tracking -Stock control -Monitoring order and sanitation -Clients and landowners reception -Sales -Entry control -Customer tracking -Stock control -Monitoring order and sanitation