Product Owner at viesure | innovation center of Wiener Städtische Insurance

• Apr 2021 - Present

Product owner with focus on process excellence, process automation, user research and the execution of process mining activities. Main responsibilities: • Itentifying and driving innovative product and services opportunities based on market, customer and business needs • Maximize value from a data-driven perspective • Definition of roadmaps and execution of projects, based on customer and business requirements • Reporting and presenting to C-Level Management and board members Show less

Senior Consultant | Digital Customer Experience & Custom Solution Development

• Mar 2019 - Apr 2021

Projects & roles: • Project Owner in the web frontend team for the online ticket distributor of the Austrian Federal Railways (ÖV-Ticketshop). Projects: Angular Refactoring, Enhancement of the data analytics tool "Matomo", including data analysis, Hybrid App, Integration of Postbus and Klimaticket, Graphical Reservation • Agile Coach at an international program to develop and implement an intelligent monitoring system. • Ressourcemanagement for Capgemini Austria. Further activities at Capgemini: • Development of service offerings with a focus on digital customer experience, digital transformation and agile transformation • Participation in client pitches • Development of content strategies • Carrying out a quarterly business event called "Agile Roundtable" Show less

Project Manager and Account Manager | Customer Service

• Mar 2015 - Sep 2018

Project Manager & Account Manager at an omnichannel contact center for multiple projects. Main activities and responsibilities: • Project Management for the contact center with approx. 360 employees, including process- and service design and KPI reporting • Account and IT-Management during the software development process of the deployed software solution (CRM, CM and Ticketing System ) • Business development and successful launch of two new call services, including recruiting of the employees; Account Manager, team and project lead • Development of the digital product portfolio by identifying new product and service opportunities, including prototyping and user-testing • Preparation and facilitation of trainings and workshops for employees and clients Show less

Co-Founder & Product Manager | Start Up

• Apr 2014 - Oct 2017

Development of a matchmaking-platform for the music industry. Main activities and responsibilities: • Development of the product strategy/ product vision and competitive positioning • Definition of the product roadmap and project execution • Definition of the go-to-market strategy • Co-Creation of UX/ UI-Design • Customer and partner acquisition Development of a matchmaking-platform for the music industry. Main activities and responsibilities: • Development of the product strategy/ product vision and competitive positioning • Definition of the product roadmap and project execution • Definition of the go-to-market strategy • Co-Creation of UX/ UI-Design • Customer and partner acquisition

Public Relations Manager

• Mar 2010 - Jul 2013

Main activities and responsibilities: • Press relations officer and management of the department • Defining the content-strategy • Social media & content management • Relaunch of the website • Event management for the organization Main activities and responsibilities: • Press relations officer and management of the department • Defining the content-strategy • Social media & content management • Relaunch of the website • Event management for the organization

Event Manager | Freelancer

• 2007 - 2009

Main activities and responsibilities: • Head of festival center • International promotion • Event management • Artist support • Conducting artist interviews and writing articles for the festival catalogue Main activities and responsibilities: • Head of festival center • International promotion • Event management • Artist support • Conducting artist interviews and writing articles for the festival catalogue

Sales Manager | Freelancer

• 2004 - 2004

Sales Manager | Freelancer

• 2003 - 2003

Door to door sales | membership promotion Door to door sales | membership promotion