Experience

HARMAN International

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• HR Generalist

  • Aug 2018 - Present

• Sales Support Manager EMEA

  • Jan 2018 - Aug 2018

• Sales Support Team Lead

  • Jul 2014 - Dec 2017

  • Timely and correct shipment and administration of customer requests;• First escalation point ensuring correct and timely invoicing and order entry for own customers and region of responsibility;• Ensure correct and timely DN administration for own customers and region of responsibility;• Improve efficiency & alignment of the team with internal KPIs and ways of working;• Secure a high level of customer satisfaction in the area of influence;• Clear insight in the performance of team;• Be the main coach and development partner for team members ensuring continuous team development and timely resolution of market issues.• Agent of Compliancy to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct.



Edit Festival

• Haarlem

• Freelance Stage & Artist Management

  • May 2012 - Jul 2016

  Handling all matters relating to artist management and stage management: Artist management: - facilitate invoicing process artists/bookers - arrange/negotiate hotel for artists - coordinate travel arrangements for artists - liaising with bookers on technical riders and other additional requirements for artists - liaising with tech and sound - arrange drivers and their schedule Stage management: - source for volunteers (runners) - develop stage management guidelines and briefing document - ensure that stage management and hospitality for artists on the runs smoothly - all-round coordination of all stage management areas: drinks, communication, briefing, artist care, safety - post-production wrap up Other: - assist program director (all back office matters as well as dealing with last minute line up changes)



Bausch + Lomb

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Order Management Specialist

  • Jul 2012 - Jun 2014

  - liaising with distributors and intercompanies on orders and shipments - arranging export of goods - export documentation - liaising with supply and process control on stock and order completion - process improvement - liaising with distributors and intercompanies on orders and shipments - arranging export of goods - export documentation - liaising with supply and process control on stock and order completion - process improvement



Road Rebel Global

• United States
• Travel Arrangements
• 1 - 100 Employee

• Housing/Project Manager

  • Jan 2008 - Feb 2012

  Operational - Responsible for Tour Management from research phase to client’s decision - Support and manage daily operations of housing team - Generate leads for new clients (cold sales calls) - Enhance relationships with clients and suppliers - Source for new suppliers - Set realistic deadlines for completion of cities/tours and ensuring these are met - Research housing options, negotiate rates and provide options to clients within timelines and budgets - Plan, coordinate, develop and improve operational systems - Delegate incoming tours and assure balance of workload among Housing Coordinators (HCs) - Assess the client’s housing needs - Develop and implement housing plans for clients - Responsible for testing the quality of accommodation options for clients by visiting the respective cities/ hotels for inspections in Rotterdam, Hamburg, Munich, Zurich, Barcelona, London, Budapest, Prague and San Diego (Team) Management - In charge of performance management process - Audit quality of work done by coordinators - Promote teamwork and good interdepartmental communication - Provide guidance, direction and motivation to the team - Develop the department though trainings, coaching, team building etc. - Attend management meetings - Participation in a six weeks Manager training at San Diego Headquarters - Develop a job training / department orientation plan - Manage hiring new employees and oversee their training



Bausch + Lomb

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Distribution Administrator

  • Feb 2006 - Dec 2007

  Responsible for invoice control Responsible for invoice control



Daimler Chrysler

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Apprentice - Wholesale and Foreign Trade

  • Sep 1999 - Feb 2002

  DaimlerChrysler South East Asia Pte Ltd Mercedes Benz Division DaimlerChrysler South East Asia Pte Ltd Mercedes Benz Division



InterContinental Hotel Singapore

• Singapore

• Front Office Assistant

  • Jul 1998 - Mar 1999

  - checking in & out of guests - cashier - room allocation - checking in & out of guests - cashier - room allocation