Senior Client Care / Marketing Coordinator

• Jul 2020 - Present

- Daily administration duties including: opening/closing the office, maintaining clean reception area, answering/directing phone calls appropriately, keeping inventory and ordering office supplies, and organizing any maintenance for office. - Data entry of all new listings in Whistler Listing Service (WLS) and Multiple Listing Service (MLS) maximizing the capabilities of each program to promote each listing. - Review and manage all listing documents and contracts. Communicate errors and missing documents with agents and managing broker. - Train new employees for the Client Care position. - Trained and educated in conveyance to assist conveyancer during busy periods and cover position when needed. Including reviewing transaction documents, corresponding with lawyers, banking related to conveyance and processing payouts. - Organize agent ad copies, edit drafts and correspond with contact at local newspaper to execute weekly back page office advertisement. - Create print marketing material included shop window feature sheets, property brochures and open house brochures for agents. - Develop, execute and manage social media accounts. Including content creation/delivery and creating/managing content calendar. - Spearheaded and created quarterly internal brokerage newsletter. - Assisted in organizing logistics of bi-annual Brokerage social events. - Co-editor of the Whistler Homes Magazine, included the following responsibilities; ~ Acquire advertisers through email, cold-calling and supplied them with media kit. ~ Create and correlate timeline with Printing Press company and Graphic Designers. ~ Partnered with local companies to acquire captivating articles. ~ Acquire and organize listing ad submissions from agents. ~ Review and make necessary edits to all drafts. Show less

Hostess

• May 2019 - Sep 2021

Lifeguard

• Nov 2019 - Nov 2020

Whistler Kids - Leadhand Snow/Bike School Support

• Nov 2018 - Mar 2020

- Effectively supervise and assist support staff with children aged 3-12 years old who are upset, homesick, unwell, tired or injured - Exercise good communication between instructors, supervisors and parents regarding child's wellbeing - Oversee kitchen support staff and assist preparation of lunch food and snacks for children, instructors and supervisors in snow school - Responsible for forecasting ski school numbers, creating nutritional menus and ordering appropriate amount of food through Coupa - Exercise excellent customer service by continually exceeding guests expectations, through creating lasting memories for guests and staff Show less

Lifeguard/Swim Instructor

• Sep 2012 - Oct 2018

- Teach infants, children and adults of all skill level and ability in an organized, creative and responsible manner.- Prepare lesson plans, engage with students in a stimulating and tailored approach.- Update and communicate students’ progress with parents, prepare written evaluation of progress.- Communicate with participants, to respond to and follow up with inquiries and enforce various City of Toronto policies and procedures.- Act promptly and provide First-Aid as necessary during emergency situations both independently and as a team demonstrating flexibility and ability to exercise sound judgment under pressure. Show less

Ski Instructor

• Jan 2012 - Mar 2017

- Teach groups and private lessons to infants, children and adults of skill level and ability in a responsible, stimulating and tailored manner.- Write and implement lesson plans and deliver written and oral evaluations of progress to student and parents.

Marketing Intern

• May 2017 - Aug 2017

- Conducted research and prepared materials and decks for integrated marketing pitches, including research and statistics on social media influencers. - Collected quantitative and qualitative data from events and prepared social media impact reports and presentations. - Developed, executed and managed social media content and accounts to create trending, news-relevant, and investigative stories. - Organized event logistics, represented Notable Life as a brand ambassador and supported staff as needed at experiential events. - Managed multi-platform social content calendars and supported team with daily administrative tasks. Show less

Winter Fixed Term Seasonal Sales Representative

• Dec 2015 - 2015

- Completed customer purchases, returns and exchanges as cashier. - Identified and assessed customers’ needs to achieve satisfaction. - Followed communication procedures, guidelines and policies. - Completed customer purchases, returns and exchanges as cashier. - Identified and assessed customers’ needs to achieve satisfaction. - Followed communication procedures, guidelines and policies.