Experience

Suncraft Technologies, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Project Manager

  • Jan 2021 - Present

  I am a passionate, dedicated, self-motivated project manager specializing in building customer relations. I am a passionate, dedicated, self-motivated project manager specializing in building customer relations.



SG360°

• United States
• Printing Services
• 300 - 400 Employee

• Project Manager

  • Sep 2019 - Present



Freedom Graphics

• Printing Services
• 1 - 100 Employee

• Account Manager

  • Jun 2010 - Present

• Project Manager - in database files, print production in Direct Marketing

  • Jun 2010 - Present

  • Establish and maintain outstanding professional relationships with assigned accounts at the production and executive levels.• Develop, furnish project schedules to existing and prospective clients that meet required in-home dates.• Prepare cost quotations for existing and prospective clients.• Gather and clearly communicate client requirements, project instructions, and expectations to internal departments so that timelines and quality objectives are achieved.• Closely monitor all in-production activities and keep clients informed of progress and/or issues through frequent communication.• Problem solve production issues and mitigate superior solutions to client requests and challenges.• Review all quality control output and secure appropriate client approval throughout project process.• Achieve 100% client retention by ensuring complete customer satisfaction.• Identify revenue growth opportunities with clients to sell additional services and projects.• Prepare revenue forecasts for the finance department.• Support fellow teammates when needed by managing accounts or projects that are not primary assigned accounts.• Proactively make direct marketing strategies recommendations to clients that assist in improving results and ensure smooth execution.