Experience

Savage and Associates

• Financial Services
• 100 - 200 Employee

• Investment Operations Specialist

  • Jul 2023 - Present

  Investment Department Operations, Research and Training: ** Research * Main point of contact for research and problem resolution for all advisors and administrative professionals * Effectively and efficiently communicates and interprets ideas, information and needs * Liaison between internal departments, the broker-dealer and advisors/ administrative professionals ** Process Improvement & Management: * Subject matter expert for process improvement projects and their operating requirements * Participates in the ongoing review of existing processes, recommends improvements and drives implementation * Knowledge of business process improvement tools and techniques with the ability to understand monitor, enhance existing or create new business processes ** Training * Identifies firm level training needs and works with the Training Coordinator to implement * Designs, implements and evaluates standard operating procedures * Creation of tangible training materials ** Technology & CRM * Subject matter expert leveraging existing technologies including NetX360, DocuPace, Albridge and Envestnet * Leverages new technologies (such as Microsoft Power Apps) to create more efficient processes and workflows between advisors and administrative professionals to other departments * CRM (SmartOffice) creation of new dashboards and reports in coordination with the CRM Administrator Show less



Prime Capital Investment Advisors

• United States
• Financial Services
• 100 - 200 Employee

• Training & Transition Specialist

  • Oct 2021 - Jul 2023

  A part of the HR Team, identifies training requirements, institutes plans for new/ existing advisors and associates. Conducts virtual and in person training. Conducts monthly Administrative Professionals Team Lead meetings, creates agenda and acts as a resource for questions/ coaching.A part of the M&A Team, assists with transition tracking and onboarding of new firms, advisors, and associates to the firm. Custodial management, implementation and user setup.Develop training materials (physical and video) and work with various departments on the implementation of new custodians.A subject matter expert on technology systems, custodians, paperwork & processes utilized by the firm, working in the retail/ wealth management space. Schedule/ conduct meetings with management, proactively identifying topics to be addressed/ areas in need of additional instruction. Show less

• Office Administrator

  • May 2019 - Oct 2021

  Successful operation of the office location, worked independently to organize and manage a wide range of administrative/ client support duties. Responsible for office communication flow with clientele and the corporate office, greeting visitors, relaying incoming phone calls, assisting the advisor with client management and service, and performing various clerical duties.Prepared client paperwork, client reviews, marketing materials, training materials and acted as a resource for other office locations. Maintained/ updated detailed client records in Salesforce (CRM).Maintained office equipment and supply inventory. Maintained accurate compliance records for the office and advisor according to industry regulations and reporting. Show less



Voya Financial

• United States
• Financial Services
• 700 & Above Employee

• Office Manager/ Financial Admin Assistant

  • Aug 2016 - Nov 2018

  Cardone Financial Group, LLC of Voya Financial Advisors Worked alongside Registered Representatives (RRs) and performed a variety of administrative, clerical, and financial tasks. Responsible for updating client records, preparing documents, financial analysis, processing new enrollments/ applications, implementing policies and interacting with various vendors and custodians. Worked with various financial account types/ plans including 401a, 403b, 457, mutual funds, brokerage, advisory and more. Managed office, scheduled appointments, developed and updated spreadsheets and databases (CRM) to track, analyze and report on rollovers/ transfers and client reviews. Created and implemented new office policies, procedures, manual and training materials. Conducted new-hire training for associates. Show less



Croghan Colonial Bank

• United States
• Financial Services
• 100 - 200 Employee

• Consumer Banker, Teller

  • Jul 2012 - Aug 2016

  Managed a high-volume workload within a strict deadline-driven environment, consistently meeting performance benchmarks. Developed community reputation through commitment to customer satisfaction and strong customer relationships. Daily cash handling, balancing and vault management. After a merger, coordinated and trained new locations to company standards, using policies and procedures and technologies. Managed a high-volume workload within a strict deadline-driven environment, consistently meeting performance benchmarks. Developed community reputation through commitment to customer satisfaction and strong customer relationships. Daily cash handling, balancing and vault management. After a merger, coordinated and trained new locations to company standards, using policies and procedures and technologies.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2011 - Jan 2013

  Cashier for customer sales and service. Proactive sales attaining high levels of customer satisfaction. Managed new-hire training including employee performance evaluations. Cashier for customer sales and service. Proactive sales attaining high levels of customer satisfaction. Managed new-hire training including employee performance evaluations.



Drown's Dairy

• Oak Harbor, Ohio

• Counter Sales

  • May 2007 - Jul 2012

  Cashier for sales and service; complete knowledge of store and computer network operating systems. New hire consulting; maintaining safety and health standards, opening and closing business and managing inventory. Cashier for sales and service; complete knowledge of store and computer network operating systems. New hire consulting; maintaining safety and health standards, opening and closing business and managing inventory.



Tanning Bayou

• Oak Harbor, Ohio

• Assistant Manager

  • Jun 2008 - Aug 2009

  Key responsibilities included customer sales and service; complete knowledge of store and computer network operating systems; staff scheduling; inventory management, setting up appointments; also maintaining OSHA regulations regarding tanning beds and disposable materials. Key responsibilities included customer sales and service; complete knowledge of store and computer network operating systems; staff scheduling; inventory management, setting up appointments; also maintaining OSHA regulations regarding tanning beds and disposable materials.



Robert Bettinger Inc (Nazareth Hall)

• Grand Rapids, Ohio, United States

• Setup Crew

  • May 2006 - Aug 2006

  Nazareth Hall - Grand Rapids, OH A part of the setup crew for a large hall primarily as a wedding venue as well as conferences and other events. Setup for events, including tables, chairs, sashes, dishes, silverware, centerpieces and dance floor. Cleaned after events, including tear-down of tables, chairs and any other miscellaneous items. Laundry of table clothes and chair linens. Nazareth Hall - Grand Rapids, OH A part of the setup crew for a large hall primarily as a wedding venue as well as conferences and other events. Setup for events, including tables, chairs, sashes, dishes, silverware, centerpieces and dance floor. Cleaned after events, including tear-down of tables, chairs and any other miscellaneous items. Laundry of table clothes and chair linens.