Experience

Convergent Laser Technologies

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2019 - Present

  Providing administrative support to the Customer Service Department. Assisting with processing domestic and international medical fiber and laser orders, performing quality assurance checks, stocking new fibers and accessories into inventory, recording inventory data, and archiving expired fibers. Entrusted with reconciling important expenses such as reimbursement requests, payments to vendors, and the company’s credit card payments. Providing administrative support to the Customer Service Department. Assisting with processing domestic and international medical fiber and laser orders, performing quality assurance checks, stocking new fibers and accessories into inventory, recording inventory data, and archiving expired fibers. Entrusted with reconciling important expenses such as reimbursement requests, payments to vendors, and the company’s credit card payments.



ANN INC (Ann Taylor | LOFT | Lou & Grey)

• United States
• Retail
• 700 & Above Employee

• Sales Lead

  • Jun 2019 - Aug 2019

  Led the team in excellent customer service. Possessed keys to the store and supported the Store Manager and Co-Manager in managerial duties. Operated as the Manager on Duty and performed opening and closing procedures in the absence of the Store Manager or Co-Manager. Coached Sales Associates on client interactions and performance to maximize productivity. Built loyal clientele through friendly interactions, resolving customers’ questions, and efficiently operating registers during the check-out process. Show less



Maryland Department of Legislative Services

• Annapolis, MD

• Document Processing Operator

  • Dec 2018 - Apr 2019

  Processed legislative bills and documents received from bill drafting. I reviewed legislative bills and documents for proper formatting, punctuation, and spelling then make the appropriate changes and forward them to the editing department. I worked with legislative’s LRBS system, Amendments system, and MS Word on a daily basis. Amendments System is used to engross new amendments from committee members into bills that have been read on the House or Senate floor. I was also responsible for answering phones and coordinating bills movements between General Assembly and Legislative Services. Show less



ANN INC (Ann Taylor | LOFT | Lou & Grey)

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2018 - Jan 2019

  Executed excellent customer service by resolving customers’ concerns and questions about Loft’s clothing and policies. Practiced effective communication skills with customers by offering assistance with their shopping experience by starting a dressing room for them, offering to look for a size in the back, if an item of clothing was not available in the store I would inform them if it was available online to order and offering to place the item in store for free shipping or inform them that it is available at a different store location, and informing them the benefits of signing up for a Loft store credit card. Built loyal clientele through friendly interactions and efficiently operating registers during the check-out process. Fulfilled online orders and in-store pick up orders. When scheduled duties were completed, I would use the available time to clean and organize the store. (Also, held this position from April 2019 to June 2019.) Show less



Maryland Department of Natural Resources

• United States
• Government Administration
• 200 - 300 Employee

• Legislative and Constituents Intern

  • Jun 2017 - Aug 2017

  Assisted with administrative duties important to improving and sustaining Maryland’s natural resources. Primary administrative duties included: editing and formatting three State Park strategic plans, editing and formatting Fisheries Management Plan 2015, assisted with organizing the Chesapeake Bay legislative educational tour, “A Day on the Bay”, compiled the Department’s prior grant and partnership information into an Excel worksheet, and recorded excellent and poor customer services review from customers. Show less



Jimmy John's

• United States
• Restaurants
• 700 & Above Employee

• In-shop (Seasonal)

  • Jun 2013 - Jan 2017

  Maintained high standards of customer service during high-volume, fast-paced operations. Took customer orders over the phone. Handled food orders by accurately preparing subs per customer request in a fast-paced environment. Operated in-store and drive-thru cash registers by taking currency, credit and debit transactions at a quick pace and accurately. Maintained high standards of customer service during high-volume, fast-paced operations. Took customer orders over the phone. Handled food orders by accurately preparing subs per customer request in a fast-paced environment. Operated in-store and drive-thru cash registers by taking currency, credit and debit transactions at a quick pace and accurately.



Marinella Hume Casting

• Baltimore, Maryland Area

• Extra (for Netflix Series - House of Cards)

  • Jul 2015 - Aug 2015

  I worked on two episodes of House of Cards. I played the role of campaign worker, college student, and paparazzi photographer. Being an extra on House of Cards strengthened my professional skills i.e. following directions, being on time, keeping confidential information, being reliable etc I worked on two episodes of House of Cards. I played the role of campaign worker, college student, and paparazzi photographer. Being an extra on House of Cards strengthened my professional skills i.e. following directions, being on time, keeping confidential information, being reliable etc