Project Team Leader

• Feb 2022 - Present

• Management of Level 2 team (20 engineers);• Achieving team’s goals and SLA;• Top level control that Incidents and Service requests are implemented within SLA;• Continual service improvement;• Risk identification and management;• Creation, checking and approval of project documentation – Processes, Procedures, Knowledge base articles;• Regular audits and infrastructure assessment;• Defining the ways of employees’ development;• Improving cooperation between teams;• Take measures aimed at ensuring compliance with the information security requirements;• Regular assessment of employee performance;• Set tasks, monitors progress and results;• Team building and leading by example; Show less

Lead System Engineer

• Feb 2019 - Feb 2022

Enterprise Management Team• SCCM - Platform support; • Design, Implementation, Consultancy related to the SCCM product; troubleshooting of the components and any kind of issues related;• Custom SQL reports creation + SSRS; • Documentation (HLD, LLD, Operations manuals, L2/SD instructions) creation; • Communication with customer. SCOM, Zabbix• Configuring monitoring for specific streams with all that custom monitors,

Senior System Engineer

• Feb 2018 - Feb 2019

Enterprise Managementg Team • SCCM - Platform support;• CMG and other cloud services - implementation, troubleshooting;• Deployment of packages/applications/TS/Updates if required; • PXE solution implementation, troubleshooting;• Work with changes and incidents, work instruction creation

System engineer

• Feb 2016 - Feb 2018

Enterprise Managementg Team • Working wit End User cases related to Software center installation issues;• Basic SCOM monitoring configuration;• Documents creation

Lead User Admin

• Oct 2014 - Feb 2016

Service Desk Team• Managing of accounts created is specific systems: AD, AS400, Mainframe, SAP, 0365, Exchange etc;• Permissions handling;• Ticket management related to the Office 365, Exchange, RSA/Firepass issuesCreating documentation, instructions for the teamProject TL deputy

EUS Engineer

• Oct 2012 - Oct 2014

Support/Software DeliveryProviding 2nd level support.Official duties for the End User Support role: remote administering of Windows XP, Windows Vista, Windows7, Windows8 OSs user workstations.official duties for Software Delivery role: Mass Deployment Software Delivery through SCCM 2007, SCCM Logs Analysis, report compilation, technical writing (Software Delivery - Patch Management Guide, standard and emergency patches deployment for all OSs)

Account representative, Medical Biller

• Jan 2012 - Aug 2012