Experience

California Coalition for Youth

• Crisis Counselor

  • 2020 - Present

  -Respond to callers within agency guidelines and follow protocols accordingly to assist callers using a crisis intervention counseling model.-Provide referrals to youth-serving agencies and arrange for direct connection to resources through athree-way call and a confidential message relay where appropriate.



The Corner Store

• Cashier and Barista

  • May 2016 - Oct 2018

  I worked as a cashier and barista at The Corner Store, a popular small business in San Pedro.As a cashier, my skills included interpersonal communication and basic math skills. Each closing, I was responsible for balancing the books detailing the day's gross and net earnings.This job heightened my customer service training in that I listen to and assess the problems that customers bring me in order to effectively fix the issue.